Role overview

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Full-time Front End Supervisor

Join our amazing team and enjoy a 20% store discount! Location: McKenzie Corner, 1286 McKenzie Ave., Victoria, BC V8P 5P2

THE ROLE
We are currently seeking a Full Time Front End Supervisor to join our growing team. The ideal candidate will have passion and knowledge for all things produce and will assist with overseeing daily operations, including cash handling, training, and developing team members, providing exemplary customer service, upholding store policies, and ensuring proper signage and cleanliness of the Front End.

Supervise cashiers to ensure consistent delivery of excellent customer service, optimizing profitability and customer satisfaction.
Lead store closing and opening procedures, including till reconciliation.
Provide exceptional customer service, including returns and complaints.
Assist in managing, motivating, training, and developing staff according to company policies and procedures.
Manage daily cashier schedule, including break assignment and sick calls.
Maintain store and display signage to set standards.

WHO WE ARE
The Root Cellar sprouted from a deep passion for fresh, local food and sustainable food systems.

What began as a small idea quickly took root in Victoria, where the community embraced and amplified that passion - helping The Root Cellar grow into what it is today. Across both markets, we proudly offer Vancouver Island’s widest selection of locally grown, organic, and conventional produce, alongside a full-service butcher and deli, artisanal groceries, dairy, fresh breads, and bulk foods.

At The Root Cellar, we’re committed to supporting local farmers and makers, celebrating great food, and creating a welcoming place where quality, care, and community come together under one roof.

WHAT WE BRING TO THE TABLE

20% team member store discount
Future opportunity to participate in employee ownership plan
Group health and dental benefits, including employee and family assistance program
Opportunities to learn and grow
And yes… all the legendary Green Sauce you could want

WHAT YOU BRING TO THE TABLE

At least one year of retail supervisory experience in a grocery, food specialty or front end environment.
A passion for providing superior customer service and sharing produce knowledge.
A positive attitude and the desire to lead and motivate a team.
The physical ability to stand for long periods and lift 25-50lbs repeatedly.
The ability to multi-task and maintain organization in a fast-paced environment.
The availability to work full-time, 40 hours weekly for various shifts, including mornings, evenings and weekends.

Please visit our careers page to see more job opportunities.