Warehouse / Customer Service Team Lead (FT)

Dal-Tile is currently seeking an exceptional Warehouse Team Lead to join our TEAM! The Warehouse Team Lead will train Customer Service Representative's, perform warehouse and or Customer Service Representative duties as needed, and store order management.
Expected base pay rates for the role will be between $54,000 and $58,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Primary ObjectivePerforms a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.
Major Function and Scope

• Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
• Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
• May complete all aspects of SSC Order Management
• May have responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse).
• Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading and checking of customer orders)
• May execute daily office tasks and office administration.
• May provide service in showroom.
• Operates forklift equipment.
• Serves as resource for other SSC associates.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Ensures adherence to company policies and procedures.
• Performs other related duties as required.

Experience and Knowledge Required

• High School diploma or equivalent experience; Certified Forklift Operator.
• 3+ years customer service and/or warehouse experience.
• Supervisor or lead level experience preferred.

CompetenciesMath skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, detail oriented, and safety conscious.