Role overview

Full-time, permanent
Position summary
The College of Physicians and Surgeons of BC’s (CPSBC’s) investigations team investigates matters involving serious allegations against physicians, as well as allegations of unauthorized practice of medicine and unauthorized use of reserved titles by non-licensees of CPSBC. In addition, the investigations team conducts off-site visits and inspections, as required, to monitor compliance with limits and conditions placed on licensees.
Under the direction of, and reporting to, the manager, investigations, the investigations coordinator is responsible for coordinating intake, triage, and workflow processes within the investigations department, including supporting file assignment, conducting preliminary inquiries, and assisting with the management of investigation-related tasks. The investigations coordinator reviews and edits investigative documentation, prepares summaries and supporting materials, and contributes to the development and implementation of processes and procedures to support the efficient and consistent management of investigative work.
The role also responds to general inquiries directed to investigations, conducts preliminary assessment and investigation of reports relating to the unauthorized practice of medicine, and exercises sound judgment and discretion in identifying matters requiring escalation or further regulatory review.
This position calls for the ability to act with a high degree of independence, attention to detail and accurate decision-making, as well as a demonstrated ability to act with initiative and sound judgment.
Duties and responsibilities
Duties include but are not limited to the following:

oversee the intake and triage of new investigation matters, including coordinating preliminary review processes and supporting the manager, investigations with file assignment, prioritization, and workflow coordination
respond to telephone and email inquiries directed to investigations, including reports relating to the unauthorized practice of medicine, exercising sound judgment and discretion to assess jurisdictional issues, potential regulatory risk, and whether matters require escalation or further investigation
conduct preliminary inquiries relating to the unauthorized practice of medicine matters and other investigation-related concerns by communicating with complainants, witnesses, health authorities, law enforcement agencies, and other external parties to gather, assess, and clarify relevant information
in collaboration with the manager, investigations, develop and implement processes for the proactive monitoring, tracking, and management of unauthorized practice of medicine files to support timely risk identification and regulatory response
prepare concise, accurate, and well-reasoned summaries, memoranda, and briefing materials to support decision-making by the investigators and the manager
prepare summaries of relevant past cases and precedents to support investigators in assessing matters and formulating recommendations regarding appropriate investigative outcomes and regulatory responses
conduct comparative review and analysis of prior investigation outcomes to identify relevant considerations, trends, and consistency in decision-making
conduct on-site compliance visits and interviews to ensure physicians are complying with practice limits and conditions and assist with other compliance related activities as required
transcribe interviews and prepare interview memorandums
draft, review and edit letters for review by the manager
ensure documents are well-organized, accurate, consistent and in compliance with applicable regulations, and adhere to the CPSBC Editorial Style Guide and writing standards
draft or edit template letters as required, ensuring consistency in language and style
maintain a tracking system of matters referred to investigations
other duties and responsibilities as assigned by the chief legal counsel and the manager, investigations

Consequence of error/judgment
The employee is expected to perform professionally and make proper and sound decisions. With access to a wide range of confidential information that may be governed by the Freedom of Information and Protection of Privacy Act (FIPPA), the employee must make informed decisions regarding the release of information.
Skills and qualifications
Required skills and qualifications include:

bachelor’s degree or paralegal certificate/diploma preferred
demonstrated high level of initiative, time management and organizational ability
excellent editing and proofreading skills
excellent skills in using social media platforms to conduct research, gather information, and support investigative activities.
analytical thinker
detail-oriented
critical knowledge and understanding of how to apply CPSBC policy and the Health Professions and Occupations Act
excellent administrative and organizational skills
high level of proficiency in Microsoft Office applications including Word, Excel, Outlook PowerPoint and MS Teams
ability to accurately record minutes of department/team meetings, as well as in-person and telephone interviews
strong typing speed ability
team oriented and ability to work collegially in a multidisciplinary environment
excellent interpersonal and communication skills, both written and verbal, including the ability to work with discretion in preparing and handling information of a confidential or sensitive nature
demonstrated sound judgment when dealing with sensitive and confidential information
ability to solve problems and prioritize tasks
good judgement with respect to identifying when to escalate matters to supervisor

The compensation range for this position is $60,689 to $75,861 per year.