Dental Administrator and Treatment Coordinator

About Us

Kilborn Dental Centre is a friendly, patient-focused dental clinic in Ottawa dedicated to providing an exceptional experience for every patient who walks through our doors. We're growing our team and looking for a motivated, personable individual to join us in a front desk administration role.

Key Responsibilities

• Greet and check in patients, creating a warm and welcoming first impression.
• Schedule appointments, manage confirmations, and handle patient inquiries by phone and email.
• Present treatment plans and explain fees, insurance coverage, and payment options to patients.
• Process billing, insurance submissions, and payments accurately and efficiently.
• Maintain patient records using Tracker dental software.
• Support the clinical team with day-to-day coordination and workflow.

What We're Looking For

• Experience in a customer-facing role — dental experience is required.
• Backgrounds in sales, hospitality, or client services are strongly encouraged to apply.
• Comfortable discussing fees and services with confidence and professionalism.
• Strong interpersonal and communication skills with a naturally warm, patient manner.
• Organized, reliable, and able to manage a busy front desk environment.
• Quick learner who is comfortable picking up new software and systems.

How to Apply

We'd love to hear from you! Please submit your resume and a brief cover letter through Indeed.

Kilborn Dental Centre welcomes applications from all qualified candidates.