Role overview

Position Overview

The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's absence.

Key Responsibilities

Daily Operations

Supervise daily taproom activities, ensuring the space is clean and in proper working order
Ensure all team members follow checklists so that duties are completed and standards are maintained
Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented

Cash Management

Manage taproom cash, including completing cash deposits
Ensure there’s a sufficient amount of coin/small bills for change

Scheduling

Build and manage the taproom staff schedule
Cover sick days and vacation days as needed
Create schedules that reasonably accommodate staff availability and approved time off

Inventory & Stock

Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise
Provide Campbell with a weekly update on stock levels
Flag any issues with low or running-out inventory as they arise

Customer Experience

Coordinate and manage customer requests and feedback
Document customer complaints and compliments and report them to Campbell
Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell

Training & Standards

Train new staff and provide ongoing training for current staff
Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards

Marketing & Events

Support marketing and event initiatives on an occasional basis
Represent the taproom at off-site activities such as beer festivals and brand activations