Role overview

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

The Ops Coordinator executes daily BAU tasks that maintain operational stability and support the Frontline and CMC teams. They ensure accuracy, documentation adherence, and timely completion of assigned workflows.

Key Responsibilities

BAU Task Execution

Perform assigned workflows including scheduling, queue monitoring, data validation, and document preparation.
Follow SOPs consistently and escalate deviations promptly.
Prepare and distribute individual and shared communications.
Maintain SharePoint content, folders, and structure.
Process commissioner appointment packages across Canada.
Create and distribute monthly newsletters.

Communication & Coordination

Support frontline teams with operational updates and confirmations.
Coordinate internal communication related to assigned tasks.

Documentation & Recordkeeping

Maintain trackers, logs, and workflow documentation.
Suggest updates to SOPs or processes when gaps are identified.
Support onboarding/offboarding workflows for government accounts, schedules, lists, internal sites and applications.
Assist with S-Drive custom forms, updates, and organization.
Ensure full coverage when team members are away, including preparing structured handover notes.
Raise process improvements proactively.

Ownership Expectations

Demonstrate autonomy within assigned areas.
Maintain current knowledge of workflows, tools, and processes.
Identify and escalate risks or improvement opportunities.
Own accuracy, timeliness, and end-to-end quality of deliverables.

Qualifications

1–3 years in operations, administration, or support roles.
High attention to detail and reliability.
Ability to manage multiple tasks.
Strong communication and organizational capability.
Proficient with Microsoft 365 Applications.

Nice to Have / Growth Areas

Interest in analytical or improvement paths.
Familiarity with workflow tools or CRM platforms.
Experience in SharePoint online site administration.

Benefits, and Perks

Flexible work arrangements
Generous vacation- wellness days and birthday off
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources
Company-matching retirement savings plan
Financial support for professional development
Annual company events
Exclusive access to perks and discounts

Position: Operations Coordinator Location: Hybrid/North York Industry: Financial Services Employment Type: Permanent/Fulltime Salary: $47,000- $53,000 + Bonus

Our Culture at Farber

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.