Role overview

Job Title:Operations Coordinator

Location: Barrie, Ontario

Shift Time:8:00am to 4:30pm (In-Office)

Terms:Permanent Full-Time

Salary:Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $50,000.00 to $65,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

The Operations Coordinator plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion.

Duties & Responsibilities:
Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational successLive our company core values and support a well-organized, respectful, and service-focused work environmentArranging transport of import and export FTL and LTL shipments within and between Canada and the USANegotiating rates with CarriersQuoting CustomersTrack and trace shipments to destinationCommunicating shipment details with customers and agentsSubmitting documents to Customs BrokersArranging local pickups and deliveriesCalculating revenue and costs on shipment files

Mindset & Personality:
Customer Service Oriented: Client focused and provides exceptional experience for our customersResponsive:Committed to a high level of responsiveness both inside our business and with our customers and vendorsProactive: Takes initiative and an organized approach to day-to-day operations as well as future needs

Professional & Educational Background:

Minimum of 5 years' experience with Transborder Operations in the 3PL industryKnowledge of National LTL/FTL type systems (I.e. Forward Air, Polaris, XPO)Intermodal handling considered an assetExperience working with Transportation Management Systems (TMS)General knowledge of Canada & USA Customs cross border practices & proceduresWorking knowledge of LoadlinkExperience with Tradeshow and White glove freight

Skills & Ability:
Communication:Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuationOrganization: Must be highly organized and detail-oriented when dealing with our fast- paced environmentMulti-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and our client Problem-solving: Strong ability to ‘think outside the box’ when dealing with complex requirements for clients

Effort & Working Conditions:

Office Environment

Why Join Us?

Opportunity to shape client success and operational excellence in a dynamic logistics environmentCollaborative and supportive team culture with a focus on continuous improvementCasual work environmentEngaging social activities and events throughout the yearCompetitive salary and above-standard benefits with opportunities for professional growthExtended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP program

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

Compensation details: 50000-65000 Yearly Salary

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