Role overview

Description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

The wage range for this role is $16.10 - $18.00.

Responsibilities

Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
Maintains records of history for all customer interaction in the customer service tool
Identifies sales leads and potential opportunities
Meets customer service targets
Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
Applies customer service to all customer interactions through all channels
Ad hoc tasks as required

Qualifications

Call Center & Customer Service experience an asset
Strong verbal and written communication skills
Active listening skills to determine customer needs and a best course of action
Proven problem-solving skills
Flexibility and adaptability to work in a fast-paced environment
Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
Must be able to work well with a team and independently
Available to work flexible hours/shift work
Bilingual (English, French)