Security Guard 2- Security Services

Description

The Security Guard 2 provides advanced security services to ensure the safety and security of patients, staff, visitors, and property in a secure healthcare environment. The role involves access control, surveillance, patient escorts, emergency response, incident investigation, and enforcement of safety and security procedures while maintaining a calm, professional, and service-oriented approach.

Key Responsibilities

Access Control & Surveillance

• Monitor and control the movement of patients, staff, and visitors within secure areas
• Provide interior and perimeter security through observation, patrols, and documentation
• Maintain key control and personal alarm systems
• Conduct routine and situational security checks of unit perimeters and safety equipment

Patient & Client Escort Services

• Escort patients to appointments and off-unit activities, including external locations
• Ensure safety and security during escorts while maintaining professionalism and dignity

Search, Screening & Incident Response

• Conduct patient and area searches for safety, security screening, or investigations
• Respond to emergencies calmly and effectively
• Assist with incident investigations and complete required reports
• Remove unauthorized persons and liaise with emergency responders when required

Safety, Emergency & Security Operations

• Patrol buildings and grounds to deter and detect security risks
• Enforce safety and security procedures to protect life and property
• Apply emergency response, fire safety, and crisis intervention procedures

Documentation & Reporting

• Complete accurate and timely security reports and documentation
• Maintain clear communication with staff, patients, visitors, and team members

Professional Practice & Team Collaboration

• Work collaboratively with security staff and interdisciplinary teams
• Exercise sound judgment, problem-solving, and independent decision-making
• Demonstrate professionalism, tact, and sensitivity when working with individuals experiencing mental health and addiction challenges
• Support a respectful, inclusive, and service-oriented workplace
• Comply with all applicable legislative, regulatory, and organizational requirements

Shift & Work Requirements

• Work rotating shifts including days, evenings, nights, weekends, holidays, and extended tours
• Meet minimum availability requirements

Qualifications

• Valid Security Guard licence under the Private Security and Investigative Services Act (PSISA)
• Completion of, or active enrollment in, a two-year Community College Law Enforcement program
• Minimum 6 months to 1 year of security experience
• Current First Aid and CPR certification
• Strong interpersonal and communication skills
• Ability to deal tactfully and effectively with the public, staff, and patients
• Sensitivity when working with individuals experiencing mental health and addiction challenges
• Ability to remain calm during emergencies
• Ability to work independently with minimal supervision
• Strong problem-solving skills and sound judgment
• Basic computer proficiency (Microsoft Office, Outlook)
• Ability to meet the physical demands of the role
• Ability to work effectively with individuals from diverse backgrounds
• Availability to work rotating shifts including nights, weekends, and holidays

Nice to Haves

• Experience in a healthcare or inpatient setting
• Knowledge of fire and emergency response procedures
• WHMIS certification
• Training in non-violent crisis intervention techniques
• Experience liaising with emergency responders
• Bilingualism (French/English) or proficiency in a second language

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

Salary Range:$25.59 – $31.58 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.