Role overview

Full-time, contract (12 months)
Position summary
Reporting to the program development manager, the quality improvement coordinator is responsible for providing leadership and support for the quality improvement projects and activities of PEP. This position requires the necessary understanding of quality principles, integration and support of evidence-based systems and methods in order to standardize and improve processes.
Duties and responsibilities
Duties include but are not limited to the following:

administration and coordination of self-directed assessments

coordinate activities pertaining to self-directed assessments to ensure all are completed in a timely and prescribed manner, identify requirements and non-compliance to be addressed
establish and maintain effective relationships and ongoing communication with program staff, internal departments and external partners
prepare materials for presentations, workshops, training sessions, and program reporting
record accurate data of assessment actions in relevant databases
ensure relevant actions are accurately captured and tracked for timely completion and reporting
develop and coordinate the maintenance of website material, SharePoint sites and shared drives to ensure information is current and easily accessible by appropriate individuals
develop processes, procedures and reports
respond to inquiries in a professional and timely manner
promote teamwork and share appropriate information with staff in a timely manner

quality improvement projects

coordinate and liaise with staff for the collection, measurement and reporting of key performance indicators and process indicators
support assigned project leads in quality improvement projects and initiatives
respond to requests for information within the department or by site leadership; provide data, findings or study documents related to the assessment, investigation and resolution of quality improvement issues
maintain comprehensive awareness of areas and systems which include access to data and analytics to formulate recommendations for improvements and innovations
collate, prepare, and present relevant data, identify trends and key opportunities for improvement
update and implement new or changed processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelines
complete environmental scans of current practices in similar organizations and literature reviews; determine if there are any leading practices or evidence-based guidelines relevant to physician assessment
support quality improvement initiatives and knowledge by networking, fostering, and sustaining relationships with internal and external individuals to collaborate and contribute to the knowledge base of physician assessment and practice enhancements
participate in the full spectrum of program evaluation activities
find operational efficiencies, identify areas of concern to focus on, present potential solutions and contribute to information dissemination
develop, organize and maintain metadata for program databases
conduct research projects assigned by the program lead relating to physician assessment and quality improvement

administrative support

collate and file program related forms and documents
update documents and reports with approved content, ensure consistency of language and style; assist with the development of processes, procedures, forms and other documents
schedule and coordinate various meetings including confirmation of guest attendance, distribution of materials and preparation of meeting space and technology as required
provide other administrative support to the program as required

act as the point person for staff on IT support software (CEDAR, iMIS, DocuStation), to meet program deliverables and expectations

Decision-making

able to identify issues, and raise them according to the program and evaluation lead
able to prioritize work effectively
able to identify and effectively manage sensitive data, content and conversations

Accountability

able to independently carry out assigned work to meet reporting deadlines and goals for the program
able to manage workload to ensure program activities are conducted in timely fashion
able to effectively present information about opportunities for improvement to support the program's quality improvement

Consequence of error/judgment

loss or inappropriate distribution of sensitive materials or critical records
inappropriate corrective actions and activities following inaccurate data or reporting
risk to credibility of program

Skills and qualifications
Required skills and qualifications include:

undergraduate degree in adult education, health care or related field, and three years' related experience in a health-care setting, including knowledge/courses in quality improvement principles and methodologies preferred, or an equivalent combination of education, training and experience is acceptable
one year of data analysis, research and evaluation preferred
strong technical and computer skills, proficient in Microsoft Office, particularly Excel and competent in Adobe
experience with SPSS is an asset
ability to learn and manage internal software solutions
ability to prepare accurate data and reports efficiently
experience with project management and quality improvement methods
ability to work independently and be proactive in finding solutions
excellent oral and written communication skills
excellent administrative and organizational skills, proven ability to manage multiple streams of work and work effectively to scheduled deadlines
strong interpersonal skills, proactively engages program team members as appropriate
ability to exercise good judgment in recognizing scope of authority and protecting confidential information
analytical and detail-oriented

The compensation range for this position is $60,689 to $75,861 per year.