Role overview

Front Desk Person Role Overview

The Front Desk person is a strong sales driver, profit focused and people oriented.
This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.

Responsibilities

The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.

The Front Desk Person’s responsibility will include but not limited to the following:

Owner Management

Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
Collect yearly agreements and proof of insurance from owners

Rental management

Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
Perform guest check in and check outs with exceptional customer service and clarity

Concessions

Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests

Property

Welcome Centre Cleaning – Entrance, interior, washrooms, signage
Incident Report management
Perform all opening and closing duties of welcome centre
Help to run owner and rental guest special events

Administration

Phones – answer calls, check messages, answer requests, record messages for other employees
Monitor resort emails and draft communications to owners when needed
Train and mentor new staff
Ensure all visitors report to Welcome Centre and sign in and out

Skills/Requirements

Previous experience in high volume customer service role with proven multi-tasking abilities
Experience processing payments, answering phones, and monitoring emails
Excellent communication skills both internal and external
Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
Must be available to work weekends and some evenings

What’s in it for you?

Compensation of $19 - $20 / hr depending on experience
Paid lunches
Opportunity to work in a fun, collaborative environment
Flexible schedule
Diverse and inclusive workplace - Be a part of our tight family!

Continuous learning and development opportunities
Socials, birthday celebrations, and employee recognition events
Ongoing coaching, learning, and development opportunities.
Internal career growth opportunities.