Role overview

Position Overview

The Operations Manager will be responsible for overseeing the daily administrative, operational, and managerial activities of Senoria’s Edmonton location.

The successful candidate will ensure that client services are coordinated effectively, employees and independent contractors are supported, operational standards are maintained, and the Edmonton location continues to grow.

This role requires a hands-on leader who is equally comfortable managing office responsibilities, resolving client concerns, coordinating staff, building referral partnerships, and reporting operational progress to senior management.

Senoria is supported by established external professional service providers, including Peninsula Canada for human resources and workplace solutions, HUB International for insurance protection, ADP for payroll administration, and an accounting firm for bookkeeping, GST, payroll support, and WCB-related administration.

The Operations Manager will coordinate with these providers as needed while remaining accountable for the effective operation of the Edmonton branch.

Key Responsibilities

Daily Operations

Oversee the day-to-day operations of the Edmonton location
Ensure client services are delivered efficiently, professionally, and according to company standards
Coordinate client schedules, caregiver availability, service updates, and operational priorities
Respond promptly to client, family, employee, and contractor concerns
Maintain accurate operational records, reports, and internal documentation
Identify operational challenges and implement practical solutions
Ensure continuity of operations when the founders are unavailable or focused on regional expansion

Client Service and Quality Assurance

Support new client intake and onboarding
Follow up with clients and families regarding service quality and satisfaction
Address concerns, complaints, and service-related issues professionally
Monitor service standards and recommend improvements
Help maintain strong client retention and long-term relationships
Ensure that seniors and their families receive respectful, compassionate, and dependable support

Staff and Contractor Coordination

Supervise and support care staff, Senior Care Advisors, administrative personnel, and independent contractors
Coordinate scheduling, onboarding, training, and operational communication
Work with Peninsula Canada on human resources, workplace policies, employee relations, and compliance matters
Support performance discussions and provide feedback to staff
Assist with recruitment and candidate interviews when required
Promote a positive, accountable, and professional workplace culture

Community Outreach and Business Development

Build relationships with seniors’ residences, retirement communities, community organizations, healthcare providers, social workers, clinics, hospitals, faith organizations, and referral partners
Represent Senoria at community events, networking meetings, and partnership discussions
Support client acquisition and referral development
Identify local opportunities for business growth
Work with Senior Care Advisors and community outreach representatives to strengthen Senoria’s presence in Edmonton

Administration and Financial Coordination

Review operational expenses and maintain appropriate spending controls
Coordinate with ADP regarding payroll-related matters
Work with the company’s accounting firm regarding bookkeeping, GST, payroll records, WCB, and financial documentation
Maintain invoices, receipts, contracts, service records, and administrative files
Prepare regular operational reports for the founders
Monitor branch performance, service volume, client growth, staffing needs, and operational costs

Compliance and Risk Management

Ensure company policies, procedures, and service standards are followed
Coordinate with HUB International regarding insurance-related requirements, incidents, and documentation
Support occupational health and safety compliance
Maintain confidentiality of client, employee, and company information
Ensure incidents, complaints, and operational concerns are documented and reported appropriately
Assist with licensing, inspections, audits, and regulatory requirements as needed

Qualifications

Diploma or degree in business administration, healthcare administration, management, social services, nursing, or a related field
Previous experience in operations management, home care, healthcare, senior living, community services, or a related environment
Experience supervising employees, contractors, or multidisciplinary teams
Strong administrative, organizational, and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and make responsible operational decisions
Strong client-service mindset with compassion for seniors and families
Ability to manage confidential and sensitive information professionally
Proficiency with email, Microsoft Office, scheduling systems, payroll platforms, and general business software
Valid driver’s licence and access to reliable transportation
Ability to travel locally within Edmonton for meetings, client visits, and community outreach

Preferred Qualifications

Experience in home care, senior living, healthcare, retirement residences, or community-based care
Knowledge of Alberta employment standards, WCB, occupational health and safety, and healthcare-related compliance
Experience with client intake, scheduling, caregiver coordination, or service delivery
Experience building referral relationships and community partnerships
Familiarity with ADP, HR platforms, CRM systems, or scheduling software
Previous experience managing a branch, clinic, home care office, or service-based organization

What We Are Looking For

We are looking for someone who is:

Trustworthy and dependable
Organized and detail-oriented
Professional and compassionate
Comfortable taking ownership of operations
Able to lead without constant supervision
Confident managing clients, staff, and external service providers
Interested in growing with a developing organization
Capable of representing Senoria’s values in the Edmonton community

What We Offer

An opportunity to take a leadership role in a growing senior care organization
Direct involvement in developing Senoria’s Edmonton operations
Support from experienced external HR, insurance, payroll, and accounting professionals
Opportunities for advancement as Senoria expands across Alberta
Potential progression into a Regional Operations Manager or Director-level position
A meaningful role supporting seniors, families, caregivers, and local communities
Competitive compensation based on qualifications and experience
Performance-based incentives may be available

Application Process

Please submit your resume along with a brief cover letter explaining:

Your experience in operations, healthcare, home care, senior living, or management
Your experience supervising staff or contractors
Why you are interested in working with seniors
How you would help grow and manage Senoria’s Edmonton location

Only candidates selected for an interview will be contacted.

Senoria Seniors is committed to creating a respectful, inclusive, and professional workplace. We welcome applications from qualified candidates from diverse backgrounds.
Company DescriptionSenoria Senior Health & Living Inc. is a Canadian senior wellness and support services organization focused on helping seniors maintain independence, dignity, and quality of life through compassionate in-home and community-based support services. We are committed to delivering exceptional care while building meaningful relationships with seniors and their families.Company DescriptionSenoria Senior Health & Living Inc. is a Canadian senior wellness and support services organization focused on helping seniors maintain independence, dignity, and quality of life through compassionate in-home and community-based support services. We are committed to delivering exceptional care while building meaningful relationships with seniors and their families.