Senior Technical Support Specialist

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

BUILD lending technologywith the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stackand a development framework designed to unlock your full potential and accelerate your career.

Why join us

• Hypergrowth: Deloitte Fast 50 — 3 years in a row
• Tech community credibility: TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

About nesto and Nesto Cloud

nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

The ideal candidate is a Senior Technical Support Specialist with a strong problem-solving mindset, excellent communication skills, strong troubleshooting skills, experience in modern endpoint environments (Windows and macOS), and the ability to operate effectively in a fast-paced environment. In this role you will act as the primary IT contact for our Toronto office while supporting users across multiple locations, remotely.

Key Responsibilities

• Act as the primary IT contact for the Toronto office (on-site support, 5 days/week)
• Provide Level 1 and Level 2 support for end users across all office locations remotely.
• Serve as an escalation point for junior support team members
• Manage onboarding, off-boarding, and user access changes
• Build, deploy, and support Windows and macOS workstations
• Maintain and manage hardware inventory and asset tracking
• Accurately manage tickets and time tracking to meet service levels
• Troubleshoot and support SaaS applications and internal tools
• Support and maintain endpoint management platforms for Windows and macOS devices
• Assist in device lifecycle management, including provisioning, configuration, patching, and recovery
• Ensure endpoints remain secure, up to date, and compliant with company standards
• Coordinate with vendors and internal stakeholders to resolve issues
• Identify opportunities to improve support processes and user experience
• Assist in maintaining documentation and standard operating procedures

Technical Environment

• You will work in a modern, multi-platform IT environment that includes:
• Microsoft 365 ecosystem (Entra ID / Azure AD, Intune, Exchange Online, SharePoint)
• Google Workspace (user management, email, collaboration tools)
• Windows and macOS endpoints in a mixed-device environment
• MDM solutions: Microsoft Intune and Jamf Pro
• Apple Business Manager (ABM) for device enrolment and lifecycle management
• RMM tools (e.g., NinjaOne) for monitoring, patching, and remote support
• SaaS and collaboration tools such as Slack and other business applications
• Identity and access management workflows (onboarding, off-boarding, role changes)
• Ticketing and service management systems (e.g., ServiceNow)

This role is for you if you have:

• Minimum 7 years of experience in IT support or IT operations.
• Strong experience supporting Windows environments (Entra ID, Intune, Office 365).
• Working knowledge of macOS support and device management (Jamf or similar tools).
• Experience with managing Google Workspace or similar SaaS environments.
• Experience with managing MDM solutions (Intune, Jamf) and device enrolment processes.
• Experience with managing RMM tools for monitoring and remote support.
• Solid understanding of user lifecycle management (onboarding, off boarding, access changes).
• Strong troubleshooting skills across endpoints, applications, and connectivity.
• Experience working with ticketing systems (ServiceNow or similar).
• Understanding of ITIL-based support practices (ITIL Certification is an asset).
• Strong communication skills and ability to work with both technical and non-technical users at all levels of the organization.

The Reward

The A-Team: Work alongside high-performing talent in the industry.

Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Best-in-Class Tools: Access to the resources and tech you need to execute without friction.

Working framework:the environment that makes you productive and enables teamwork.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

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