Role overview

Job title: Manager of Key Accounts - Bilingual

This is an on-site position (work from home on Fridays) in any of the following locations; Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON

The ideal candidate is bilingual (English & French) with experience as an Account Executive on enterprise level business. This is a customer facing role with a focus on retention and growth.

I. Job Summary

Generates revenue growth by utilizing a consultative selling approach in the retention of current major WM accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Serve as the primary point of contact for assigned Key Accounts across Healthcare, Oil & Gas, Defense, Small Public Sector, Municipal, and Large Retail/Grocery segments and other segments, primarily operating within RFP/RFQ and contract-driven environments.
Manage the end-to-end RFP/RFQ process, including reviewing requirements, coordinating internal stakeholders (Sales, Operations, Dispatch, Pricing, Legal, Sustainability), facilitating internal working sessions autonomously, and submitting compliant, accurate responses.
Partner closely with Legal to review contract terms, exceptions, and compliance requirements.
Maintain strong administrative ownership of assigned accounts, including:
Managing contracts, renewals, pricing, and service details
Booking meetings and coordinating internal and customer-facing sessions
Resolving service issues, billing discrepancies, and system errors
Utilize Employee Console, MAS, Salesforce, and Elements to maintain accurate customer records, track contracts and renewals, document interactions, and support internal reporting.
Act as a key internal coordinator, building effective working relationships with Operations, Dispatch, Sales Managers, and support teams across Canada to ensure service delivery aligns with contractual commitments.
Identify opportunities to optimize and grow internal portfolios, including service efficiencies, renewal strategies, and recommendations aligned with sustainability initiatives.
Communicate regularly with customers via phone, email, and virtual meetings; attend on-site visits infrequently, as required.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements
None required.

C. Other Knowledge, Skills or Abilities

RFP/RFQ-driven and compliance-based customer environments, including public sector, healthcare, and regulated industries
Contract management, renewals, and service-level obligations
Internal operational workflows across Operations, Dispatch, Billing, and Sales support
Internal systems: Employee Console, MAS, Salesforce, and Elements
Strong administrative, organizational, and time-management skills
Clear written and verbal communication for proposals, documentation, and customer correspondence
Proficiency in Excel and PowerPoint for analysis and presentations
Ability to succeed in a process-driven, non-relationship-based environment
Ability to manage high volumes of detailed, transactional work accurately
Ability to work independently with consistent follow-through
Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company;
Normal setting for this job is an office setting, will require travel to field locations.

The expected base pay range for this office position is $80,000 - 110,000$. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus. This is not a commissioned role.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Ideal Candidate

825k book of business

M&I – oil and gas – hospital – small public sector RFP – defense prison parks – metro and Canadian tire

Extreme time management – problem solving – admin – billing issues – tickets – Canada wide – service issues with dispatch – resigns
Building an RFP
Customer facing – speaking to customers
Experience working with enterprise level business

Not in person – local travel maybe required for client visits based on location
No commissions – AIP of 15%
BILINGUAL