Role overview

Description

The Opportunity

As a Pet Health Insurance Advisor, you will play a key role in helping pet owners protect their pets through tailored insurance solutions. In this customer-focused sales role, you will promote and sell Pet Health Insurance through inbound and outbound interactions, educate clients on coverage options, and provide exceptional service by assisting with policy and claims inquiries. You will work toward achieving sales and retention targets, identifying opportunities to recommend appropriate coverage levels, and ensuring accurate documentation of customer interactions. This position combines consultative sales, customer service, and relationship management in a fast-paced contact center environment.

What to Expect

Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
Determine appropriate insurance products and coverage levels for clients
Contribute to continuous improvements of sales and service processes
Accurately document and follow up with customers to maintain client files

What You Bring

AMF Damage Insurance License required
Professional proficiency in both English and French
Experience in outbound sales (typically 1–2 years or equivalent transferable experience)
High school diploma or equivalent combination of education and experience
You have strong verbal and written communication skills
You’re versed in navigating multiple computer programs at once
You’re experienced at achieving individual and team goals
You have proven ability to recognize sales opportunities in a contact center environment

High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.

Salary Range: $45,000 - $82,100