Role overview

Casual Shelter Support Worker
Compass House | Penticton & District Society for Community Living (PDSCL)
Wage: $28.53 to $31.64 per hour
Location:Compass Shelter, 1706 - 1722 Main Street, Penticton, V2A 5G8, BC

About PDSCL
Penticton and District Society for Community Living (PDSCL) is a non-profit organization committed to supporting people with diverse abilities throughout Penticton and surrounding communities.

We provide inclusive services for individuals with intellectual disabilities, seniors, low-income adults and families, and individuals experiencing homelessness. Through Compass House, our 24/7 emergency shelter and transitional housing program, we provide safe, supportive services that help individuals move toward greater stability and well-being.

Position Overview
PDSCL is seeking compassionate and reliable individuals to join our team as Casual Shelter Support Workers at Compass House.

Reporting to the Compass House Manager, Shelter Support Workers provide support, security, advocacy, information, education, crisis intervention, and referrals to shelter residents. This position plays an important role in creating a safe and respectful environment while supporting individuals experiencing homelessness and related challenges.

Casual employees provide coverage for vacation leave, sick leave, and operational staffing requirements.Position DetailsLocation: Compass House, Penticton, BC
Status: Casual / On-Call
Compensation: $28.53 to $31.64 per hour
Available Shifts Include:

12:00 a.m. to 8:00 a.m.
8:00 a.m. to 4:00 p.m.
4:00 p.m. to 12:00 a.m.
8:00 p.m. to 4:00 a.m.
4:00 a.m. to 12:00 p.m.
12:00 p.m. to 8:00 p.m.

Priority will be given to applicants who are available for overnight (graveyard) shifts and those with previous shelter or housing-related experience.

Job Summary
Provides support, security, advocacy, information, education, crisis intervention, and referrals to residents.
Based on the official PDSCL Transition House Worker job description.

Key Duties and Responsibilities

Screens prospective residents for suitability prior to admission. Conducts intake interviews. Orients and assists residents to settle into Compass House.
Assesses residents' immediate needs and assists them to define and implement an action plan. Provides information to residents on resources available and recommends appropriate services.
Monitors and ensures the safety and comfort of residents and the security of the facility. Facilitates resolution of conflicts between residents.
Provides emotional support, encouragement, goal setting, and problem-solving support to residents. Facilitates house and/or support group meetings.
Liaises with other service agencies and professionals. Maintains current knowledge of issues and resources related to abuse and violence. Provides presentations and public awareness activities about services and issues of abuse.
Ensures housekeeping services such as laundry, housecleaning, and maintaining supplies are completed; performs minor maintenance.
Provides crisis intervention and risk assessment for residents. Provides information, advocacy, and assistance to residents.
Maintains case notes, resident records, documents, forms, and statistical information.
Orients and assigns duties to volunteers and practicum students.
Performs other related duties as required.

Education
Diploma in a related Human Services or Social Services field.

Training & Experience
One (1) year recent related experience, or an equivalent combination of education, training, and experience.

Other Employment Requirements
Successful candidates must be able to meet the following employment requirements:

Valid CPR/First Aid Certificate
Valid Food Safe Certificate
Medical Clearance for Fitness to Work
Satisfactory Criminal Records Search for Vulnerable Children and Adults

Qualifications and Abilities
Candidates must demonstrate:

Narcan / Naloxone skills for overdose response
Skills and knowledge of addictions, homelessness, and mental health
Non-violent interaction and de-escalation skills
Ability to work effectively with seniors, persons with disabilities, persons facing homelessness, tenants, and residents
Ability to work cooperatively and effectively with or without supervision
Ability to adhere to all PDSCL policies and procedures, including the Code of Ethics and Confidentiality Agreement
Skills in behaviour management and task analysis
Strong communication, observation, documentation, and reporting skills
Good knowledge of community resources and services
Skills in training, planning, organization, technical systems, and computer use
Commitment to community inclusion
Strong computer literacy
Ability to remain alert, attentive, and professional in a variety of situations
Ability to work both independently and within a team environment
Honesty, integrity, and professionalism
Ability to maintain a positive tolerance for job-related stress and the demographic served

Why Join PDSCL?
At PDSCL, you will be part of a team dedicated to supporting individuals experiencing homelessness, housing instability, mental health challenges, and other barriers.

As a member of our team, you will:

Make a meaningful difference in the lives of vulnerable community members
Gain valuable experience in shelter and housing services
Develop skills in crisis intervention, advocacy, harm reduction, and community support
Work within a collaborative and supportive team environment
Join a respected non-profit organization serving the South Okanagan since 1958

How to Apply
Qualified applicants are invited to submit a resume to:
Human Resources Department
Penticton and District Society for Community Living (PDSCL)
Email: [email protected]Penticton and District Society for Community Living is committed to fostering an inclusive, respectful, and supportive workplace. We encourage applications from qualified individuals who share our commitment to dignity, inclusion, and community service.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please note: This is not an LMIA-supported position. PDSCL does not participate in the BC Provincial Nominee Program (BC PNP).