Role overview

About Sera4

Sera4 is the market leader in keyless access systems that protect critical customer assets while streamlining operations. We build scalable cloud, mobile, and embedded software solutions that deliver secure access through mobile credentials.

As demand accelerates across retail and critical infrastructure markets, we’re expanding our team.

The Role

This is a customer-facing technical role focused on supporting the sales process through technical expertise, solution design, product demonstrations, and customer engagement.

You will be an individual contributor working closely with Sales, Marketing, Engineering, and Customer Success teams to help customers and partners understand, evaluate, and successfully implement Sera4 solutions. This role is ideal for someone who enjoys solving complex technical challenges, communicating value, and building trusted relationships with customers and partners.

What You'll Own

Technical Sales Support
Serve as the primary technical resource during the sales process
Support customer evaluations, technical discussions, and solution positioning
Customer & Partner Enablement
Deliver engaging product demonstrations
Educate customers and partners on Sera4 solutions and use cases
Build trusted relationships to understand customer needs
Solution Design & Integration
Design and configure solutions with customers
Support integrations with customer workflows and third-party systems
Ensure alignment with security and operational requirements
Technical Documentation
Create and maintain technical presentations, solution briefs, and installation guides
Support RFIs, RFPs, and customer-facing technical documentation
Market Intelligence & Competitive Positioning
Monitor industry trends, customer needs, and competitor offerings
Strengthen technical positioning and support competitive differentiation

What You Bring

Strong technical knowledge of access control, security, or related technologies including:
Hardware - Low-voltage electrical systems • Wiring and installation • Mechanical systems design
Software - API integrations • Cloud architecture • Mobile application design
Experience with system integration, configuration, and troubleshooting
Excellent communication and presentation skills
Strong problem-solving and customer-facing abilities
Ability to explain technical concepts to both technical and non-technical audiences
Experience working cross-functionally in a fast-paced environment

Why Join Sera4?

Work with industry-leading keyless access technology
Direct impact on customer success and company growth
Collaborative, high-performance team environment
Opportunity to shape technical solutions and market strategy

Interested?

If you are passionate about technology, enjoy solving customer challenges, and thrive at the intersection of sales and engineering, we’d love to connect.