Role overview

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nationswhere we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated 2SLGBTQ+ Support Worker, I Belong Programto join our Settlement and Integration team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The 2SLGBTQ+ Support Worker, I Belong Programadministers program activities, provides individual support to clients and facilitates groups and community connections for 2SLGBTQ+ newcomers.

KEY DUTIES AND RESPONSIBILITIES:

Direct Services

Provides one to one services to 2SLGBTQ+ clients including needs assessment, information and orientation and referrals
Organize and deliver 2SLGBTQ+ group sessions
Organize language support for clients as needed
Refer ineligible clients
Direct Services Specific for Case management clients:
Determine client eligibility
Performs outreach to clients with multiple and persistent barriers
Conducts comprehensive needs/strengths assessment for each client
Develop, revise, and support client action plans that set goals to achieve during the service period
Assist clients to achieve their action plan
Provide continuous case monitoring and follow up and prepare clients exiting the program

Administration, database management

Collect statistical information and assist in preparation of reports to meet funder requirements
Regularly inform manager on the achievement of contractual outcomes and targets
Contribute to the development of program planning, facilitation of group work (workshops, field trips, events and social/emotional support groups for clients)
Work with MOSAIC staff across programs to refer 2SLGBTQ+ newcomers to support groups and other program activities
Publicize MOSAIC’s programs/services to 2SLGBTQ+ newcomers and regional/community stakeholders
Represent MOSAIC on the interests of 2SLGBTQ newcomers in community forums and consultations as requested by the Manager
With the program manager, develop outreach/plan strategy to proactively deliver services to 2SLGBTQ+ newcomers and represent MOSAIC in the community to advocate for 2SLGBTQ+ needs
In conjunction with manager organize partner/community events to increase referral pathways for clients, build partnerships and highlight the program
Support manager to Create awareness among 2SLGBTQ+ community, immigrant community, the public, and settlement service providers on specific issues faced by isolated immigrant newcomers due to their gender identities/sexual orientations; addresses cultural sensitivity, marginalization, racism, homophobia, and transphobia

Community/ Stakeholder Relations

Participate in partnership, departmental, all-staff, and relevant community meetings, in- service training, and other training
In collaboration with the volunteer team, administer and support volunteers in support of group activities if necessary

Other duties, as assigned by the manager

QUALIFICATIONS:

Bachelor’s Degree in a related field, certificate or diploma or course work in related fields, or a combination of training and experience in an area related to the program, project, or service.
Knowledge of programs, service linking techniques, immigrant and refugee settlement issues and needs, availability of 2SLGBTQ+ service provision in the Lower Mainland, project coordination and community

development practices

At least 2 years of program coordination and program delivery in a settlement or social service field; extensive experience in case management, facilitation, training, and public speaking; experience with vulnerable 2SLGBTQ+ newcomers, and experience working with those from diverse cultural backgrounds. Lived personal experience is an asset.
English communication skills; the ability to speak other languages is an asset
Cultural awareness, able to work with diverse groups
Counselling skills, able to set professional boundaries with clients
Project coordination skills
Organized, able to set priorities and meet deadlines and targets
MS Office suite, publish software, database(s)
Initiative
Able to work independently and with a team
Facilitation and training skills
Tactful, discrete, diplomatic, patient, flexible
Current, satisfactory Criminal Record Check required

COMPENSATION: $28.58 - $31.03 per hour

HOURS: 35 hours per week. This is a fixed term contract ending March 31, 2028.

A hybrid work schedule may be considered following the onboarding and training period. The successful candidate will initially work on-site until they have demonstrated the knowledge and ability to perform the role independently before any hybrid work arrangement is considered. The successful candidate must be able to commute to the Boundary office location on 5575 Boundary Rd, Vancouver. Monday evening shifts are expected, typically from 11:00 AM to 7:00 PM.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: July 23, 2026, by 4:30 pm

IMPORTANT NOTES:

MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.