Administrative Services Officer (Contract Until March 2027)

Position Title:Administrative Services Officer (Contract Until March 2027)

Employment Type:Full-time Contract | Union

Salary range:$53,587.61 - $57,933.11

Division: Education

Reports To: Manager, Customer Experience

Location: Toronto, Yonge & Eglinton (On-site)

TVO Media Education Group (TVO) is devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

Who We Are

We’re an agency of the Ontario Ministry of Education and a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario’s curriculum.

The Opportunity

TVO’s Independent Learning Centre (ILC) is the province of Ontario’s partner in distance education. We are the largest online high school in Ontario and provide students with the opportunity to earn their Ontario Secondary School Diploma and Ontario high school credits. The main goal of the TVO ILC Administrative Support Team is to ensure all learners receive exceptional customer service throughout their student journey. Our team works within established Service Level Agreements (SLAs) at registration, enrollment and course completion in support of the academic success of all learners.

How you will make an impact

• Provide front-line customer service to current and prospective students via phone and email regarding application, registration, enrollment, course completion, ILC policies and processes
• Ensure follow-up and resolution of students’ cases per service level agreements
• Process student registrations and enrollments, ensuring Ministry of Ontario and TVO ILC requirements are met
• Maintain and update TVO ILC’s Student Information System, documenting in detail identified student concerns and solutions
• Collaborate and liaise with the Academic and Guidance Support Teams to optimize student success and experience
• Perform other duties as assigned

What you will bring to TVO

• A Post-Secondary Diploma or Degree is required, preferably in Education
• 1 to 3 years of experience in a contact centre or customer service environment
• High developed interpersonal skills with demonstrated experience providing exceptional customer service to diverse groups
• Excellent judgement, problem-solving abilities, organizational and conflict resolution skills
• Proven ability to work in a team environment
• Accurate data entry skills with great attention to detail
• Proven technological skills and experience working with customer relationship management software applications, MS Office Suite of applications, customer/student information systems and telephony platforms
• Great degree of comfort working in a fast-paced environment
• Highly developed oral and written English communication skills
• Additional language skills are an asset, including but not limited to French, Chinese, Spanish, Hindi, Bengali, Punjabi, Arabic and Korean
• Candidates must be available to work shifts between the hours of 9:00am to 7:00pm, Monday through Friday

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other’s through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.

We would be thrilled to have you join us. We’re a tight-knit community – whether you’re a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you’ll even get to meet Polkaroo!

To learn more about us and our culture, please visit us athttps://tvo.me/work-with-us/.

We invite you to submit your application by August 17, 2026 at 4 pm.

Not sure you have everything we’re asking for, but know you can make a big impact? We encourage you to apply for consideration.

Please Note:

We are hiring for an immediate vacancy on our team and expect to move forward with screening and interviewing candidates shortly after the posting closes.

The posted salary range reflects the target hiring range for the position. Final compensation will be determined based on a number of factors including qualifications, relevant experience, and internal equity.

TVO does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates. All applications are reviewed by the hiring team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.