Service Advisor

Join Canada’s Largest Automotive Group

About Dilawri

Founded in 1985, Dilawri is Canada’s largest
automotive group and one of Canada’s Best Managed Companies. Dilawri operates
more than 80 franchised dealerships representing over 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leadership, Teamwork, Integrity, Innovation, and Giving
Back guide how we work, how we lead, and how we serve our customers and
communities.

Through the Dilawri Foundation, we
are also committed to making a meaningful difference in the communities we
serve.

Discover how you can build your career with Dilawri.

The Opportunity

Dilawri Group in Ontario is actively seeking a Service Advisor to join the opening team at Kia Vaughan.

Total Compensation:
$60,000–$85,000 annually, inclusive of salary and performance-based bonus.

Reporting to the Service Manager, the Service
Advisor will serve as the primary point of contact between customers and the
Service Department. The successful candidate will guide customers through the
service and repair process, provide clear recommendations and updates, and help
ensure every customer receives a professional, transparent, and efficient
experience.

Responsibilities

• Welcome

customers to the Service Department and determine their vehicle
maintenance and repair needs.

• Schedule

service appointments and accurately document customer concerns and
requested work.

• Prepare

detailed repair orders and ensure all relevant customer and vehicle
information is complete.

• Review

manufacturer maintenance schedules and recommend required or preventative
services based on vehicle needs.

• Explain

inspection results, recommended repairs, costs, and expected completion
times clearly and professionally.

• Obtain

customer authorization before proceeding with repairs or additional work.

• Maintain

regular communication with customers and provide timely updates regarding
the status of their vehicles.

• Coordinate

with technicians, Parts Advisors, and other dealership departments to
support efficient workflow and timely completion of repairs.

• Review

completed work and invoices for accuracy before the vehicle is returned to
the customer.

• Explain

completed repairs, warranty coverage, and future maintenance
recommendations at the time of vehicle pickup.

• Identify

appropriate opportunities to sell required maintenance and repair services
based on customer needs.

• Follow

up with customers after service visits to support satisfaction and
long-term retention.

• Respond

to customer questions and concerns promptly, professionally, and
respectfully.

• Maintain

accurate and complete records in the dealership management system.

• Meet

or exceed established sales, productivity, customer satisfaction, and
retention targets.

• Stay

informed about manufacturer programs, warranty requirements, recalls, and
technical service campaigns.

• Ensure

compliance with company policies, manufacturer standards, privacy
requirements, and all applicable legislation.

• Contribute

to a positive, collaborative, and customer-focused Service Department
culture.

Qualifications

• Previous

automotive Service Advisor experience in a dealership environment is
preferred.

• Experience

using CDK or a comparable dealership management system is considered an
asset.

• Strong

understanding of vehicle maintenance and repair processes.

• Demonstrated

ability to recommend and sell required maintenance and repair services.

• Exceptional

customer service and relationship-building skills.

• Excellent

verbal and written communication skills.

• Ability

to explain technical information clearly to customers.

• Strong

organizational skills and attention to detail.

• Ability

to manage multiple customers, repair orders, and competing priorities in a
fast-paced environment.

• Professional,

positive, and solutions-oriented approach.

• Ability

to take ownership of customer concerns and bring them to a timely
resolution.

• Ability

to work independently and collaboratively as part of a team.

• Comfortable

using technology and learning dealership systems.

• Valid

Ontario driver’s licence with at least three years of licensed driving
experience and a clean driver’s abstract.

• Availability

to work Saturdays as required.

If you are an experienced automotive service
professional who is excited by the opportunity to help launch a new dealership,
we invite you to submit your résumé in confidence for our review and
consideration.

Why Work With Us?

In addition to working with and learning from
leading professionals in the automotive industry, our benefits include:

• Discounted

employee vehicle purchase program

• Job-specific

coaching and manufacturer training programs

• Comprehensive

health and dental plans

• Employee

wellness and assistance programs

• Employee

social events

• Opportunities

for professional development and career advancement

Build your career with a team driven by excellence,
integrity, and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds and make employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and, when hired, throughout employment.