Professional Administrator

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Professional Administrator

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Professional Administrator

McInnis & Holloway
Funeral Homes is looking for an experienced Professional Administrator who is
exceptionally organized, detail-oriented, compassionate, and able to manage
multiple priorities without losing sight of accuracy or service.

Our Administrators play
an important role in supporting families throughout the funeral process. The
work requires professionalism, discretion, accuracy, and the ability to remain
composed while assisting people who may be experiencing an incredibly difficult
day.

This role is well suited
to someone who enjoys a fast-paced administrative environment, takes ownership
of their responsibilities, notices the small details, and genuinely cares about
providing exceptional service.

Schedule & Additional Opportunities

This is a full-time
position working 37.5 hours per week on a set rotation that includes every
second weekend and statutory holidays as scheduled.

Administrators are
scheduled to work at different McInnis & Holloway locations throughout
Calgary based on operational needs.

For employees interested
in additional work, our Piecework Program provides opportunities to take on optional
additional shifts and earn above time-and-a-half for those hours.

Your Role as a Professional Administrator

As part of our
Administration team, you will provide 5-Star service to families while ensuring
accuracy, confidentiality, and compliance with provincial legislation and
established company procedures.

Your responsibilities
will include:

• Serving as one of the first

points of contact for families and providing compassionate, professional
assistance during sensitive interactions.

• Responding to telephone and

in-person inquiries with professionalism and discretion.

• Receiving and accurately

documenting First Call information in accordance with legal, regulatory,
and organizational requirements.

• Assisting with the administrative

details associated with different cultural and religious death-care
practices.

• Preparing, reviewing, filing, and

maintaining required legal documentation, including Form 4s, Statements of
Death, Death Certificates, Burial Permits, Registrations, and related
records.

• Assisting with identifications,

visitations, personal effects, and other family requests while maintaining
established documentation and chain-of-custody procedures.

• Coordinating with hospitals, care

facilities, the Medical Examiner’s Office, and other organizations
regarding transfers of decedents into our care.

• Preparing obituaries and

publication cost estimates while ensuring accuracy and meeting submission
requirements and deadlines.

• Creating, reviewing, and

maintaining detailed service files, planner notes, case notes, contracts,
and other records.

• Processing payments in accordance

with established procedures and financial controls.

• Receiving and distributing mail

and shipments and preparing outgoing items.

• Completing general administrative

duties including ordering supplies, filing, copying, and booking meeting
rooms.

• Managing multiple time-sensitive

priorities while maintaining a high level of accuracy and attention to
detail.

• Travel to other McInnis &

Holloway locations when required.

What Makes a Great Professional Administrator

Our strongest
Administrators understand that exceptional service is often found in the
details. Families rely on us to get things right, and the work completed by our
Administration team directly contributes to the experience they receive.

You are likely to
succeed in this role if you:

• Notice details and take the time

to ensure information and documentation are accurate.

• Take ownership of your

responsibilities and follow tasks through completion.

• Can manage several competing

priorities without becoming overwhelmed or losing track of important
details.

• Understand that accuracy matters,

even when the work is repetitive or the day becomes busy.

• Communicate professionally and

compassionately with families, coworkers, and external organizations.

• Exercise good judgment and

discretion when working with confidential and sensitive information.

• Follow established procedures

consistently rather than creating your own shortcuts.

• Are comfortable asking questions

when something is unclear rather than making assumptions.

• Can adapt when priorities change

unexpectedly.

• Receive feedback well and apply

it moving forward.

• Work independently while also

recognizing when another team member or department needs your support.

• Are dependable, punctual, and

ready to work when your shift begins.

• Take genuine pride in providing

exceptional service, even when much of your work happens behind the
scenes.

What You Bring

• Previous professional

administrative experience.

• Strong administrative,

organizational, and time-management skills.

• Excellent verbal and written

communication abilities.

• Fast and accurate keyboarding

skills.

• Strong proofreading skills and

exceptional attention to detail.

• Proficiency with Microsoft Office

and Google Workspace.

• Ability to learn and work

confidently within multiple software systems.

• Empathy, compassion, patience,

and professionalism.

• Sensitivity and respect for

diverse cultural and religious practices.

• Ability to work independently and

collaboratively as part of a team.

• Ability to successfully pass a

background/security clearance.

• A professional 5-Star customer

service mindset.

• Willing to wear a company uniform

and adhere to our grooming standards.

• Willingness to comply with

company policies, procedures, confidentiality requirements, and
established administrative standards.

Working in Funeral Service

This is not a
traditional office administration position.

Professional
Administrators work within an active funeral home environment and interact
directly with grieving families. The position requires comfort discussing death
and funeral arrangements professionally and working in environments involving
deceased individuals.

Administrators may assist
with identifications, visitations, personal effects, and other duties that
involve proximity to and occasional physical contact with decedents.

Applicants should
carefully consider their comfort working within this environment before
applying.

Why McInnis & Holloway?

We’ve been serving
Calgary families for generations, and we continue to invest in the people,
facilities, technology, and programs that allow us to provide exceptional
service.

Employees enjoy:

• Comprehensive health, dental, and

wellness benefits.

• Team Incentive Program.
• Savings and RRSP matching

programs.

• Employee recognition through

Kudos — $45,000 in gift cards earned in 2025.

• Accrue vacation hours from day

one with no waiting period to use them.

• Team-building programs.
• Sabbatical program for

long-service employees.

• Company-provided professional

wardrobe, including eligible work suits, dresses, shirts, and shoes.

• Dry-cleaning and shoe-polishing

services.

• Professional development,

training, and cross-training opportunities.

• Modern facilities and

professional working environments.

• Opportunities for additional work

through our optional Piecework Program.

• No “just deal with it” or “it’s

always been that way” mentality. We listen, adapt, and improve.

Where Compassion Meets Excellence

McInnis & Holloway
is looking for someone who understands that Professional Administration in
funeral service is about much more than answering phones and completing
paperwork.

The details matter.
Accuracy matters. How a family is spoken to matters. Following through matters.

If you’re organized,
dependable, compassionate, exceptionally detail-oriented, and take pride in
doing your job well, we’d like to hear from you.

Apply today to join McInnis & Holloway as a Professional Administrator.

While we appreciate all
applications, only candidates who most closely meet the requirements of the
position will be contacted.

To be considered for
this position, applicants must complete the pre-screen questionnaire included
as part of the application process. Applications without a completed pre-screen
questionnaire will not be considered.

This competition will
remain open until suitable candidates are found.

Please visit our careers page to see more job opportunities.