Warranty Administrator

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization
driven by excellence, integrity, and innovation, Dilawri offers an environment
where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive
group and one of Canada’s Best Managed Companies. Dilawri operates over 80
franchised dealerships, representing more than 35 of the world’s most
respected automotive brands across British Columbia, Alberta, Saskatchewan,
Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a
culture rooted in collaboration, accountability, and continuous learning. Our
values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back
guide how we work, how we lead, and how we serve our customers and communities.
Through the Dilawri Foundation, we
are also committed to making a meaningful impact in the communities we
serve.

Discover how you can build your career with Dilawri

Position Overview

The Dilawri Group of Companies is currently seeking a Warranty Administrator to join our team atAudi Downtown Vancouver and Capilano Audi. This role plays a
critical part in supporting dealership operations by ensuring all warranty
claims are accurately processed, submitted, and reconciled in a timely manner.

Reporting to the Service Manager (and working closely with
the Accounting team), the Warranty Administrator contributes to operational
efficiency, compliance with manufacturer policies, and overall customer
satisfaction by maintaining accurate warranty controls and processes.

The expected annual salary for this position is $60,000.00 - $75,000.00.

Primary Duties and Responsibilities

·
Assess warranty codes, invoice details, and
submit warranty claims accurately and within manufacturer timelines

·
Maintain warranty control records and reconcile
warranty schedules for the Accounting department

·
Ensure all warranty return parts are properly
tagged, shelved, secured, and tracked

·
Sort, package, and ship warranty parts returns
as required by manufacturers

·
Monitor warranty claim payments and report any
discrepancies or concerns to the Service Manager

·
Keep current with manufacturer warranty policies
and procedures and communicate updates to relevant staff

·
Maintain organized and up-to-date warranty
documentation and files

·
Support operational efficiency through strong
attention to detail and adherence to internal controls

·
Perform other duties as assigned by management

Qualifications Required

Education & Experience

• Post-secondary

diploma or degree in any discipline, or equivalent combination of
education and experience

• Minimum

of two (2) years of warranty administration experience, preferably within
an automotive dealership environment

Skills & Abilities

• Basic

knowledge of vehicle mechanics or the ability to quickly understand
automotive systems and components

• Strong

organizational and prioritization skills with the ability to manage
multiple tasks simultaneously

• Exceptional

attention to detail and accuracy in data entry and documentation

• Excellent

written and verbal communication skills

• Strong

interpersonal skills with the ability to build positive working
relationships across departments

• Customer-focused

mindset with a desire to exceed expectations

• Proficient

with dealership management systems and standard office software (e.g.,
Microsoft Office)

Additional Requirement

• Legally

entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of
leading professionals in the automotive industry, our benefits include:

• Discounted

employee vehicle purchase program

• Job-specific

coaching & training programs

• Comprehensive

health & dental plans

• Employee

wellness & assistance programs

• Employee

social events

Build your career with a team that is driven by
excellence, integrity and innovation.

Discover Dilawri.