IMAC Lead

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: IMAC Lead Location: Winnipeg, MB
Duration: 6 Months Job Type: Temporary Agreement Work Type: Onsite

Job Description:
Position Summary

• The IMAC Team Lead is responsible for leading the daily operations of the IMAC team. This role oversees desktop deployment activities, hardware refreshes, workstation installations, relocations, asset management, and technical support.
• The Team Lead provides technical leadership, coordinates field resources, acts as the primary escalation point, and works closely with project managers, clinical stakeholders, infrastructure teams, and service desk personnel to ensure successful delivery of IMAC projects.

Day-to-Day Responsibilities

• Lead and coordinate daily activities of IMAC technicians.
• Schedule and assign installation, move, add, and change requests.
• Coordinate large-scale PC refresh and deployment projects.
• Perform complex desktop installations and hardware replacements.
• Oversee workstation imaging and software deployments.
• Ensure accurate asset tracking and inventory management.
• Monitor work queues and meet SLA commitments.
• Provide technical guidance and mentoring to technicians.
• Troubleshoot escalated hardware, software, and peripheral issues.
• Coordinate with clinical departments to minimize operational disruption.
• Maintain deployment documentation and project status reports.
• Participate in planning meetings for upcoming rollouts.
• Ensure adherence to healthcare security and operational procedures.

Top 3 Must-Have Skills / Requirements

• 5+ years of desktop support, IMAC, or field services experience, including leadership or supervisory responsibilities.
• Experience leading large-scale Windows device deployments and hardware refresh projects in an enterprise environment.
• Good knowledge of Microsoft Windows, Active Directory, SCCM/MECM (or Intune), hardware deployment, asset management, and troubleshooting.

Technical Environment

• Windows 10/11
• Microsoft 365
• Active Directory
• SCCM / MECM
• Microsoft Intune
• ServiceNow
• Imaging and deployment tools
• Dell, HP, Lenovo hardware
• Printers and peripherals
• Network connectivity troubleshooting

Soft Skills

• Leadership and team coordination
• Excellent communication
• Strong organizational and scheduling skills
• Customer service focused
• Ability to prioritize multiple projects
• Problem-solving and decision-making
• Ability to work in fast-paced healthcare environments

TekWissen Group is an equal opportunity employer supporting workforce diversity.