Role overview

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Job Title: Application Production Support Analyst Location: Montreal, QC H3A 2A6 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite

Job Description:

The APS Analyst ( Analyst ) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.
Such tasks include change, user request, incident, and problem management for the department.
As required, functional support and user setup may be performed.
The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
Assist the user community to resolve technical issues.
Coverage during weekend and off-hours are on an "as needed" basis.
The position will be required to work off normal working hours.

Level 1 and 2 Support:

Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary

Change and Request Management:

Responsible and accountable for changes to the production environment for NAR applications
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects:

Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects.

The strengths and skills that will help you succeed:

TRAINING AND OCCUPATIONAL EXPERIENCE:

Support role experience required (>5 years experience)
Experience in Banking / Financial sector preferred
Knowledge Core Banking applications and/or data warehousing preferred
DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS:

Strong database skills (Oracle, MS SQL)
Unix/Linux hands on experience with knowledge of day-to-day commands
Scripting experience (Shell, powershell, )
Scheduling tools (Autosys)
Monitoring tools (Sysload, Geneos)
Collaboration Frameworks (SharePoint)
File transfer protocols
Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS:

Strong communication skills (written and verbal)
Good organizational skills
Basic office software literacy (Microsoft Office, etc.)
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Global financial products knowledge, a plus
Project management skills, a plus

TekWissen Group is an equal opportunity employer supporting workforce diversity.