Application Production Support Analyst

Job Overview: Responsibilities:

• Active monitoring of production activities.
• Perform remediation steps when required.
• Interface with external IT communities to resolve incidents.
• Work with development community for Level 3 incident escalations.
• Log work and effort in support tracking application and work with team and management to reduce recurring issues.
• Available for after-hours support activities, when necessary.

Change and Request Candidateagement:

• Responsible and accountable for changes to the production environment for NAR applications.
• Work with development community for release prioritization.
• Ensure that requests for change adhere to Group and Department Policies.
• Available for after-hours and/or weekend change activities, when necessary.

Reporting And Special Projects:

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release.
• Regular reporting to line manager for prioritization and escalation.
• Conduct and participate in meetings with related communities.
• Perform control result analysis and reporting and take up corrective actions as needed.
• As required, take up project management responsibilities for special projects.

Requirements:
Training And Occupational Experience:

• Support role experience required ( >5 years' experience).
• Experience in Banking / Financial sector supporting trading systems.
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement.

Essential Specific Requirements:

• Database skills (Sybase, MS SQL, NOSQL).
• Unix/Linux hands on experience with knowledge of day to day commands.
• Scripting experience (Candidatell, powershell).
• Scheduling tools (Autosys).
• Monitoring tools (Dynatrace, Kibana).

Skills And Behaviours:

• Strong communication skills (written and verbal).
• Good organizational skills.
• Basic office software literacy (Microsoft Office, etc.).
• Professional attitude and good interpersonal behavior.
• Autonomy and adaptability; must be able to take initiative and be proactive.
• Global financial products knowledge.
• Project management skills, a plus.
• Good team player.