Event Operations Coordinator

The Vancouver Convention Centre is hiring an Event Operations Coordinator to join our team on a full-time basis.

The Event Operations Coordinator serves as the central communications hub for event and facility operations, ensuring the seamless flow of information between clients, guests, tenants, vendors, and internal teams.

As the primary point of contact for incoming radio and telephone communications, this role is responsible for coordinating requests, dispatching resources, and facilitating timely responses to operational and event-related needs.

Working in a fast-paced environment, the Event Operations Coordinator plays a critical role in supporting exceptional event experiences by prioritizing requests, relaying critical information, and maintaining clear and effective communication among stakeholders. This position helps ensure daily operations run smoothly, issues are resolved efficiently, and service standards are consistently met.

This position operates on a compressed work week of four days of 9-hour shifts.

The hourly rate is $24.01 to $30.02
Wednesday to Saturday

What You Will Do:

Act as the central communications point, managing all guest, client, tenant, and internal enquiries via phone and radio, and coordinating responses. Monitor and manage multiple phone lines simultaneously, including Guest Services (7299), and the Main Switchboard, and the VCC website inbox
Monitor and respond to multiple radio channels, ensuring timely communication and coordination,
Coordinate and dispatch appropriate personnel and resources to meet service delivery expectations
Facilitate and track daily operational requests including lost and found

Liaise with tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operational matters

Maintain up-to-date knowledge of:

Events and Building Operations
City attractions, hotels, restaurants, and transport options

Provide accurate information and recommendations to guests and stakeholders
Maintain a detailed, accurate, and published shift log of all activities and incidents
Follow internal processes for issue resolution and escalate matters to the Operations Manager when required
Identify opportunities for service improvements and contribute to updates in procedures and policies. Contribute to the development and maintenance of resources within the Documents Library. Supporting overall administration for the Event Experience Team.
Support the Event Experience ambassador team as needed.

What You Bring:

Grade 12 diploma or equivalent education
A minimum of two years of experience in a similar role in the event or service industry is an asset
Strong customer service and communication skills
Ability to manage competing priorities in a fast-paced environment
Calm, professional approach during high-pressure or emergency situations
Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software.
High attention to detail and strong record-keeping skills
Knowledge of or ability to quickly learn event operations and local area information

HOW TO APPLY:
Please ensure you advise your direct manager in regard to your application as they will be consulted during the recruitment process.
To apply for this role, please log in to your DayForce account and visit the Careers section. Please submit your resume and cover letter by clicking on the "Apply Now" button. Applications will be accepted until 5pm on June 24, 2026.