Role overview

Responsibilities:

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages

General Skills:

Experience in programming and analysis; specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
A team player with a track record for meeting deadlines CRM Software

Development Skills:

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM software development desirable skills
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required

Requirements

Experience and Skill Set Requirements:

Must Haves:

8+ years of experience with hands-on and leading Dynamics CRM projects.
Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
Customize Dynamics using C#, JavaScript, and HTML
Expert in customization of Power App, Power Pages
Ability to utilize CRM APIs to integration with Enterprise systems

Skill Set Requirements:

Experience:

Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
Customize Dynamics using C#, JavaScript, and HTML
Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
Experience building custom portals using ASP.NET,.NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
Expert in customization of Power App, Power Pages
Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills:

Experience with Agile methodologies
Experience with Dynamics 365 and Azure solution design
Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
Experience with marketing automation tools and customer journey analytics.
Working knowledge of both low code development and custom development on Dynamics 365
Working knowledge with Dataverse design and development
Working knowledge of development in Azure technologies
Working knowledge of.NET, C#, JavaScript
Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration:

Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge
Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
Solid understanding of SQL, data visualization tools and CRM APIs.
Experience with ETL processes and data integration.
Strong analytical and problem-solving skills.
Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills:

Excellent communication and stakeholder management abilities.
Strong communication skills to prepare documentation, including but not limited to: solution documentation,
user manuals, reports, reviews, assessments
Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
Ability to communicate designs and development in clear and understandable manner