Role overview

Description

In addition to the primary location, this role is open to candidates based in Waterloo, Halifax, Ottawa, Calgary, Vancouver and Toronto

The Opportunity

Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

What to Expect

Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage complex and/or commercial auto claims
Fully explain the claim process to all customers in a way they’ll easily understand
Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
We are looking to expand our Commercial Auto and Complex Auto teams

Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring

Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
You excel under and are comfortable with change
A demonstrated ability to work efficiently in a high volume, fast-paced environment
Strong analytical and decision-making skills-detail-oriented and highly organized
A high proficiency with Windows based programs with excellent keyboarding skills
You are team oriented - you value collegiality and accomplishing goals together
You’re an excellent communicator (written and verbal) and an even better listener
An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset
Bilingualism (French & English) is considered an asset

Salary range: $51,300 - $94,400