Role overview

We’re looking for multiple Logistics / Dispatch Coordinators in Burlington, Ontario, Regina, Saskatchewan and Delta, BC to play a critical role in the day-to-day execution of our outbound logistics operations. This role is responsible for coordinating carriers and drivers, tracking shipments, resolving delivery issues, and ensuring clear communication across teams. You’ll sit at the heart of our logistics engine, ensuring shipments move on time, carriers are held accountable, and issues are resolved quickly and professionally.

What You’ll Do

Coordinate and schedule pickups and deliveries with carriers and drivers
Track shipments and maintain accurate, real-time status updates in internal systems
Proactively communicate delivery updates, delays, and exceptions to customers and internal teams
Present and follow up on weekly carrier scorecards, driving performance and accountability
Identify, source, and onboard new carriers as needed
Maintain accurate lane-based rate cards, carrier contact details, and escalation protocols
Ensure all shipping documentation is complete, accurate, and compliant with transportation regulations
Investigate and resolve delivery exceptions and customer inquiries promptly
Prepare daily and weekly reports on delivery performance, lead times, and carrier reliability
Work Tuesday-Saturdays regularly

Who We’re Looking For

Experience: 3+ years in logistics, dispatch, or transportation coordination
Education: High school diploma required; post-secondary education in logistics or supply chain is an asset
Organisation & Communication: Highly organised, detail-oriented, and confident communicating with multiple stakeholders. Bilingual in French/English considered a big asset, but not essential
Technical Skills: Comfortable using MS Office and logistics / transportation management systems
Problem Solving: Able to manage multiple priorities, work under pressure, and resolve issues quickly
Industry Knowledge: Familiarity with carrier operations and transportation regulations

What We Offer

A hands-on role with real ownership in a fast-growing logistics operation
An hourly wage between $19 - $23.00 CAD per hour
Exposure to end-to-end supply chain execution in a scaling business
A collaborative, no-nonsense operations culture focused on execution and accountability
Competitive compensation based on experience
The opportunity to grow with the business as our logistics footprint expands