Role overview

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

Consistently provides exceptional customer service by exceeding guests’ expectations.
Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Audit all income postings and charges.
Record and balance staff and house charges.
Prepare and transmit credit card deposits.
Process city ledger work to accounting.
Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
Communicates information regarding Guests’ needs to other Team Members and Departments.
Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
Adhere to all health and safety guidelines and standards.