Solution Architect - CRM - Senior

Job Title: Senior Solution Architect - CRM

Location: Toronto, Ontario

Work Model: Onsite

Duration: 6 months

Extension: 1 Time

Must Haves

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms.
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components.
• Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms.
• Produce architecture deliverables including: Physical Architecture Diagrams, Solution Architecture Documents, Integration Architecture Specifications, Security Architecture Designs, Data Flow Diagrams, Environment Architecture

Description / Responsibilities / Skills

Project Overview

• Ontario's 19 regulatory ministries, supported by over 3,500 frontline staff, deliver essential compliance services such as licensing, inspections, monitoring, investigations, and enforcement.
• These ministries currently rely on fragmented and aging IT systems that are duplicative, costly and hinders the government's ability to share data, assess risk, and deliver consistent user experiences.
• RCO, OMAFA, and LRC are leading the development of a Common Compliance Management Platform (CCMP).
• The CCMP will align with the OPS Target State Architecture and support an integrated, scalable, and user-centered approach to compliance service delivery.

Role Overview

• The Senior Solution Architect will lead the design of CCMP solution architecture that meet client business needs while aligning with OPS I+IT standards, policies, service specifications, and best practices.

Key Responsibilities

• Provide Solution Architecture consulting services to support design, development, implementation, and evolution of a common enterprise platform supporting regulatory programs.
• Conduct detailed analysis of the Microsoft Dynamics technology stack and existing regulatory program internal solutions to identify reusable and out of the box components.
• Collaborate closely with Enterprise Architecture, Solution Delivery Teams, business stakeholders, and technical teams to translate business specific requirements across multiple lines of business.
• Define platform implementation roadmap and integration requirements for a common enterprise platform.

Technical Skills

• Knowledge and experience in Cloud Security Architecture and IAM, including Microsoft Entra ID, role-based access controls, and enterprise security best practices.

Communication and Collaboration Skills

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements.

Deliverables

• Enterprise platform design for multi-business onboarding and multi-tenancy.
• Reusable component, data model, workflow, and service assessment.
• Environment, deployment, and operational architecture strategy.
• Technology decision records, standards, and design patterns.
• Phased implementation roadmap, migration strategy, and client onboarding approach.
• Architecture governance, risk assessment, and implementation support.

Experience & Skill Set Requirements

Technical Skills (60%)

• Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies.
• Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration.
• Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies.
• Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components.
• Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards.
• Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions.
• Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies.
• Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components.
• Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance.
• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices.
• Demonstrated experience establishing architecture standards, reusable design patterns, technology roadmaps, and solution review processes.

Communication, Consultation, Collaboration and Facilitation Skills (40%)

• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements and architecture approaches.
• Strong communication skills with the ability to translate complex technical concepts and architecture decisions into clear business-focused recommendations.
• Demonstrated experience facilitating architecture workshops, design sessions, and stakeholder meetings to achieve consensus across multiple lines of business.
• Experience collaborating with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards and strategic objectives.
• Proven ability to engage, influence, and provide trusted advisory services to senior executives, business sponsors, product owners, and technical stakeholders.
• Demonstrated experience gathering, analyzing, and translating business and technical requirements into scalable solution architectures and implementation roadmaps.
• Experience presenting architecture assessments, solution options, recommendations, and technical risks to governance committees, executive audiences, and project teams.
• Strong facilitation, negotiation, and consensus-building skills to resolve competing priorities, technical constraints, and stakeholder expectations.
• Demonstrated experience leading architecture reviews and providing technical guidance, mentorship, and direction to project and delivery teams.
• Strong written communication skills with experience producing architecture documents, design specifications, standards, roadmaps, and executive briefing materials.