Commercial Retention Representative

Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Retention Representative (CRR) will maintain a positive relationship with their customer base. The core function of the CRR is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term.

The ideal candidate will be located in Calgary, AB, but we are open to candidates from other regions

Key Responsibilities:

A team player, the CRR will also provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
Supports the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
Required to contact their assigned customer list on a consistent basis, the CRL will log all information from each contact in multiple CRM tools for company visibility.
Responsible for Commercial contract renewal and creation in their assigned geography, the CRR will look to enhance or maintain customer profitability while ensuring customer retention.
The CRR will, on a daily basis, support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
Along with support from the Marketing Team, the CRR will supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.
The CRR will be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
The CRR will also support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more
Performs other related duties as assigned.

Qualifications:

Bachelor's Degree or Equivalent Applied Training
2-5 years of professional experience
Propane industry knowledge is an asset
Proven sales or B2B experience
Experience with negotiations, retention, and general customer service

Salary:

The expected annual base salary range for this role is $65,000 - $69,300. This position is also eligible for a monthly commission plan.
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.