Role overview

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Training & development

About the Role:
Country Tire in Surrey, BC is looking for a friendly and organized receptionist to be the welcoming face of our busy retail tire shop. If you thrive in a fast-paced environment and love connecting with customers, this is the perfect opportunity for you to join a hardworking, close-knit team! Performance bonuses available.

Responsibilities:

Greet and assist customers in person, over the phone, and via email in a professional and friendly manner
Schedule and manage service appointments for tire installations, repairs, and automotive services
Answer multi-line phone system and direct calls to the appropriate departments
Process customer invoices, payments, and maintain accurate transaction records
Coordinate with technicians and service advisors to communicate vehicle status updates to customers
Maintain a clean, organized, and welcoming front desk and reception area
Handle customer inquiries, concerns, and complaints with professionalism and care

Requirements:

Previous receptionist, customer service, or administrative experience preferred
Strong communication and interpersonal skills with a customer-first attitude
Proficient in basic computer applications and booking/scheduling software
Ability to multitask and stay organized in a high-volume, fast-paced environment
Experience in an automotive not required
Punctual, reliable, and professional in appearance and conduct
Ability to work collaboratively with a team as well as independently

About Us:
Country Tire has been a trusted name in tire and automotive services in the Surrey, BC area, proudly serving drivers with quality products and dependable workmanship. Our customers keep coming back because of our honest service, competitive pricing, and the genuine care our team brings to every job. We foster a supportive and respectful workplace where employees feel valued and take pride in what they do every day.