Role overview

Title of Job: Residential Support Worker
Date:October 14, 2026
Closing Date: October 28, 2026
Location: Toronto, ON - HART Hub Supportive Housing
Compensation: $52,022 - $61,821 Annually Prorated
Work Hours:30 hours per week
Work Type:Onsite
Job ID: 11076099
Existing or New Positions: Existing

**This is an overnight position**
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

Program Summary:
LOFT is the Supportive Housing partner for the new HART Hub being led by Parkdale Queen West Community Health Centre in mid-West/West Toronto. This Supportive Housing program will provide moderate to high support housing to individuals requiring support with mental health and substance use needs. The program will align with LOFT's Supportive Housing model providing deeply affordable units with wraparound on-site 24/7 support including intensive case management, life enrichment, and residential support. The program will provide trauma informed, client-centred care utilizing principles of eviction prevention, harm reduction, and anti-oppression to support individuals in their recovery journeys.

Job Summary:
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.

What You Will Do:

Client Support & Skill Building: Build strong, respectful relationships with clients, providing coaching and hands-on support in daily living activities such as personal care, medication management, meal preparation, budgeting, and maintaining a healthy lifestyle.
Program & Household Operations:Facilitate house meetings and group activities, support client engagement, assist with daily household operations, and ensure a safe, clean, and well-maintained living environment.
Community & Service Coordination: Help clients navigate healthcare and social service systems, maintain community partnerships, and support or accompany clients to appointments as needed, including participation in 24 hour crisis support.
Conflict Resolution & Recovery Support:Promote a psycho-social rehabilitation / recovery-oriented approach, including harm reduction, conflict resolution, and problem-solving to support positive shared living environments.
Administrative & Team Collaboration: Maintain accurate documentation, contribute to program planning and evaluation, support team communication, and assist with scheduling, training, and continuous improvement initiatives.

What You Bring:

A relevant degree/diploma in human services or a related field.
At least 2+ years of experience working with the vulnerable populations.
Knowledge of the challenges faced by clients including those experiencing mental health issues mental health, addictions, cognitive impairments, HIV/AIDS etc.
Strong understanding of harm reduction and psychosocial rehabilitation principles.
Strong crisis intervention, problem-solving, and conflict resolution abilities.
Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
Experience working within multidisciplinary teams and facilitating group activities or meetings.
Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
Effective organizational, time management, and analytical skills.
Proficiency in computer systems, documentation, and record-keeping.

Work Environment:

Will be required to work in resident rooms and may be exposed to second-hand smoke.
Walk up and down stairs, physically able to assist client with daily living activities
10%-20% travel to different locations with transit and/or own vehicle, outdoor travel,
Lifting objects up to 50 lbs.

What We Offer:

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

This role requires regular overnight shifts every Saturday, Sunday and Monday from 10:00 p.m. to 8:00 a.m. Any schedule changes will be based on operational needs and mutually agreed upon.
A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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