Role overview

Company Overview:Phoenix AMD International Inc. is a leading provider of home furnishings protection and service solutions in Bowmanville, Ontario. Renowned for our exceptional customer service and innovative warranty programs, we are committed to enhancing the lifestyle of our customers through high-quality products and support.
Summary:We are seeking a Claims Specialist to join our dynamic team. In this role, you will be vital in managing claims processes, ensuring customer satisfaction, and supporting our mission to deliver outstanding lifestyle protection services from our location in Canada.
Main day to day responsibilities:

Check in /communicate with customers to help resolve their claim/issues.
Address and close open claims efficiently and in a time sensitive manner.
Accurately and efficiently record required data in claims database.
Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are:

Bilingual-French& English.
Resident of Canada.
Comfort/experience with Outlook and Excel would be beneficial.
Great communicator who’s proficient in problem solving.
Willingness to learn.
Performance driven.
Resourceful
Ability to adapt quickly with great time management skills.
Organized to meet deadlines & work well under pressure.
Empathetic & patient with a passion for helping people.
Amazing attention to detail.
Thriving in a fast-paced fun environment and can put yourself in the customers shoes.
Problem Solver.
Knowledge on Appliance
Training will be provided.

Benefits:

Company events.
Dental care.
Extended health care.
Life insurance.
Paid time off.
Profit sharing.
Store discount.
Vision care.
Work from home.

Education:

Secondary School (preferred).

Experience:

Call center: 1 year (preferred).
Customer service: 1 year (preferred).

Language:

French (required).

Work Location: Remote.
If you are ready to make a difference in a company that values innovation and customer satisfaction, we invite you to bring your expertise to Phoenix AMD International Inc. Join us in shaping the future of lifestyle protection services—your next career adventure awaits.

About Phoenix AMD International Inc.:

Phoenix A.M.D. International Inc., a privately held company, is one of North America’s leading value-added home furnishings protection and service specialists, with an unparalleled reputation for customer service and support. Since its’ inception in 1991, Phoenix has been providing customers with the highest quality home furnishing warranty programs with the greatest perceived value and realistic expectations. They also provide fully bilingual customer service, using the most advanced computer technology. As one of North America’s leading providers of lifestyle protection programs and services, supported by our exceptional vendor partners, such as Teflon, Phoenix A.M.D. International consistently and passionately innovates the future and sets the trend for all other suppliers and companies to follow.