Role overview

What We Need
Corpay is currently looking to hire a Key Account Manager. This position falls under our Cross Border line of business and is located in Toronto, Canada. Reporting directly to the SVP of Global Enterprise Management, the Key Account Manager works collaboratively with the broader Account Management team to ensure clients have access to our full suite of offerings including Treasury Management and Risk solutions. The succussful candidate will also work with key areas of the business including Sales and Sales Enablement, Compliance, Cross Border Support and other Functional Departments such as Marketing, Product and Technical Sales, to ensure fulsome account management and adding value throughout the partnership.

How We Work

As a Key Account Manager, you will be expected to work in our Toronto office. Corpay will set you up for success by providing:

Assigned workspace in the Toronto office
Company-issued equipment
Formal, hands-on training

Role Responsibilities
Partnership in Focus - Adding Value

Driving results through exceptional relationship-building and communication skills; detail and action oriented, organized, manages multiple priorities, client expectations and escalations. Ensures positive team dynamics; liaise with many Cross Functional departments.

Using data and metrics to drive profitability, create and manage proposals, aids partner Sales teams, secures revenue streams at both partner and downstream client levels.
Assisting the Account Management team, as needed, as they support clients throughout the entire payment process; understands Corpay Go-To-Market strategies, workflow solutioning, API integration, Corpay Product and Services offerings and drives adoption.
Analyzing requests and provide timely information and resolutions
Obtaining and evaluating all relevant information.
Following best practices Seeks
Working independently and with hybrid team

Administration - Accuracy and Efficiency

Communicating and coordinating with internal departments to deliver prompt and informative responses to clients

Working with internal teams to respond/resolve queries in a timely and professional manner; maintain SLA’s.

Adherence to Compliance, Legal and Regulatory obligations. Perform customer verifications; ‘Know Your Customer’; be compliant with every task.

Ability to successfully handle obstacles, move milestones through established process with accuracy; suggest improvements in processes.

Customer Satisfaction - Deliver Unanticipated Value

Providing professional service, managing internal hurdles invisibly to the client.

Working quickly to resolve customer issues

Proactively monitor systems and processes within internal systems to ensure outstanding issues are resolved in a timely fashion.
Providing feedback to management on customer’s experience and preferences for communication, appreciation, and web content

Qualifications & Skills

5+ years of experience in account management
Experience in Payments
Experience in FX
Strong organizational skills

Ability to handle multiple priorities and time sensitive queries; ownership until resolution

Benefits & Perks

Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $115,000 to $130,000.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
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