Quality and Innovations Empowerment Facilitator

Since 1953, Empower Simcoe has specialized in providing a wide range of programs and services for people and families throughout Simcoe County. We are looking for innovative, passionate, and dedicated employees. Our inclusive culture empowers all of us to Be, Belong and Thrive. If you are looking for a career where you can make a difference and feel proud of the work you do everyday, you've come to the right place. Your future starts now at Empower Simcoe!

Empower Simcoe is currently seeking qualified candidates for the newly established role of Quality and Innovations Empowerment Facilitator.This position will support the delivery of high-quality, person-directed services through collaboration, data collection, quality monitoring, compliance activities, and organizational initiatives that promote positive outcomes and service excellence.

A key responsibility of this role is supporting the organization's Self-Advocate members of the Believe in Yourself Council by coordinating meetings, facilitating participation, documenting feedback, and ensuring the perspectives of people supported inform organizational planning, quality improvement, and decision-making while promoting self-advocacy, inclusion, and rights-based practices.

The Quality and Innovations Empowerment Facilitator coordinates the Due Process framework and supports the Independent Rights and Ethics Committee (IREC) by managing Rights Restrictions, referrals, documentation, timelines, recommendations, and follow-up actions. This position ensures compliance with legislation and organizational policies while promoting ethical, person-centered, and least restrictive approaches that uphold the rights, dignity, and informed choice of people supported.

Compensation package:

• Work up to 37.5 hours weekly
• Minimum starting rate of pay is $32.12 per hour ($62,634 annually)
• 11 paid statutory holidays
• Employer paid confidential Employee Assistance Program for you and your family members

Following the successful completion of a 3-month probationary period:

• Employer paid benefits (health and life insurance)
• Group RRSP plan
• Employer paid sick, personal leave and vacation hours

Minimum requirements for this position include:

• Minimum of three (3) years of experience in the developmental service sector, with demonstrated knowledge of person-directed planning, quality assurance, and legislative and regulatory requirements.

Overview of duties (including, but not limited to):

• Demonstrated experience supporting quality improvement initiatives, committee coordination, accreditation activities, and compliance processes is considered an asset.
• Knowledge of person-centered thinking, Personal Outcome Measures, the Quality Assurance Measures, (QAM) regulation (Ontario Regulation 299/10), Child, Youth and Family Services Act, 2017.
• Experience supporting self-advocacy initiatives and working collaboratively with people supported to promote inclusion, choice, and meaningful participation.
• Ability to work in a computerized environment including methods of data collection, analysis, and presentation.
• Excellent written and verbal communication skills.
• Possess strong coordination and organizational skills;
• Current valid driver's licence and own reliable transportation to be used in the course of employment.

General Duties:

• Participating on and support the Simcoe Resource Management Committee on behalf of Empower Simcoe.
• Assisting with maintaining the Basic Assurances monitoring system including the collection and organization of supporting information to share with CQL.
• Preparing reports, records, and recommendations to support quality monitoring and decision making.
• Supporting the Independent Rights and Ethics Committee, including the rights restriction processes, tracking Behaviour Support Protocols and Rights Restrictions; scheduling meetings and completing meeting minutes.
• Supporting the organization's Self-Advocate members of the Believe in Yourself Council by coordinating meetings, facilitating participation, documenting feedback, and ensuring the perspectives of people supported inform organizational planning, quality improvement, and decision-making while promoting self-advocacy, inclusion, and rights-based practices.
• Coordinating the Due Process framework and supports the Independent Rights and Ethics Committee (IREC)
• Monitoring the complaints hotline and feedback email and entering information on the Aims database system.
• In conjunction with the Manager providing support and guidance to Self-Advocate members of the Believe in Yourself Council.
• Working collaboratively with relevant stakeholders to coordinate the scheduling and delivery of services requested or recommended by the Self-Advocate Committee.
• Collaborating with Community Support Services and committee members to coordinate training needs, schedules, materials, and attendance.
• Assisting with maintaining current training plans, records, resources, and completion documentation for committee members.
• Monitoring follow-up actions and support ongoing communication between the Believe in Yourself Committee, Purchased Services, and Community Support Services.
• Assisting in the completion of internal audits as directed by the Director Quality and Innovations to assist the agency in evaluating quality supports and services.
• Organizing and completing Internal Reviews/Investigations.
• Participating on internal and external committees as requested.
• Performing such duties as assigned by the Director or Manager of Quality and Innovations.

Empower Simcoe is committed to a diverse, inclusive, and equitable workplace where everyone feels respected and valued. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation or disability. Applications are encouraged from those who reflect the diversity of our community.

SUBMIT APPLICATION BY:

Internal 4:00 p.m. October 8, 2026, 2026

External 4:00 p.m. October 15, 2026

We thank all those who apply for this position. However, only those applicants selected for an interview will be contacted.

Empower Simcoe is committed to being non-discriminatory and providing equal and barrier-free selection and appointment processes and work environments. If contacted in relation to this position, please let us know if you require accommodation during the recruitment and selection process. Our inclusive culture empowers all of us to Be, Belong and Thrive.

Please note that incomplete applications will not be considered. If you have any issues with the application process, please contact the People and Culture Department atcareers@empowersimcoe.ca

Vacant Position Posting #26-139