Role overview

The Automotive Customer Service Admin plays a crucial role in supporting vehicle maintenance and repair services by managing customer interactions and ensuring smooth administrative operations. Working within a cross-functional team and reporting to the Customer Service Manager, this role emphasizes efficient communication, accurate data handling, and timely resolution of customer issues while offering opportunities for cross-training in technical automotive roles.

Responsibilities

Provide timely customer support related to vehicle maintenance and repair services
Perform accurate data entry to maintain customer and service records
Resolve customer complaints efficiently to ensure satisfaction
Schedule appointments and coordinate service activities
Manage documentation related to service orders and customer interactions
Facilitate communication between customers and technical teams
Coordinate with cross-functional team members to optimize service delivery

Required Qualifications

High school diploma or equivalent
Proficiency in Microsoft Office Suite
Strong communication skills
Effective time management
Problem-solving ability
Accurate data entry skills
Attention to detail
Ability to multitask efficiently

Preferred Qualifications

Minimum 3 years of experience in customer service