Role overview

Be at the Heart of Hamilton’s Biggest and Most Exciting Events

The Hamilton Convention Centre by Carmens is more than just a venue—it’s one of Canada’s premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city’s largest event venue, we’re known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

As part of Carmens Group, you’ll be supported by a company with over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable events. If you’re ready to be part of something big, the Hamilton Convention Centre is the place to grow your career and make an impact.

Why Work for Carmens Group?

Flexible scheduling
Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
Most Trusted Executive Teams
Best Places to Work in Hospitality & Retail
Best Places to Work in Canada
Best Workplaces for Women
Best Workplaces for Mental Wellness
Perks & Benefits
Pay on Demand – get paid when you need it
Global Hotel Discounts for your travels
Comprehensive Group RRSP & Health Benefits
Staff discounts at our restaurants
Employee Scholarship Program
Wellness programs & staff events
Clear opportunities to grow into leadership roles
Employee recognition programs celebrating your achievements and milestones
Referral bonuses when you bring great talent to the team
Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.

Position Details:

Job Type:part-time, permanent
Vacancy: This posting is not for an existing vacancy (expanding headcount)
Compensation: $18 - $19 per hour + gratuities
AI Disclosure: Your application will be reviewed by our hiring team - we do not use artificial intelligence in the screening or selection of applicants for this position.

What you will be doing:

As a Waitstaff, you’ll be part of a dynamic team that brings events to life—from elegant weddings to corporate galas. You’ll play a key role in delivering seamless service, personalized hospitality, and memorable experiences for every guest, every time.

Your responsibilities will include:

Greeting guests with warmth and professionalism, creating a welcoming and attentive atmosphere
Serving food and beverages with efficiency, care, and attention to presentation
Communicating clearly with kitchen staff to accommodate dietary needs and special requests
Learning and understanding the details of each event’s menu and service plan
Ensuring guest satisfaction throughout the event by being attentive, proactive, and responsive
Clearing tables, resetting as needed, and maintaining clean and organized service areas
Supporting your team with side duties, such as preparing service stations and restocking supplies
Taking direction from the Supervisor to ensure smooth and timely service
Demonstrating sound judgment, professionalism, and leadership in a fast-paced environment
Contributing to a collaborative and respectful team culture focused on excellence
Helping to create extraordinary memories for guests celebrating life’s most important moments
Performing additional duties as assigned to support banquet operations

This is a fantastic opportunity for someone who enjoys special events, thrives in high-energy settings, and is passionate about delivering exceptional guest experiences.

The Spark you Bring to Every Celebration

Experience in banquet, catering, restaurant, or high volume service environments
A natural ability to connect with guests and deliver outstanding hospitality
Strong communication skills and confidence interacting with both guests and team members
Proven ability to stay composed and effective in fast-paced, high-pressure situations
A guest-first mindset with a passion for creating memorable experiences
Leadership skills and the ability to support or supervise a team when needed
A polished, professional appearance and demeanor suited to upscale or formal events
Flexibility to work evenings, weekends, and event-based hours
A positive attitude, reliability, and a willingness to jump in wherever needed

We are Carmens Group - a proud Hamilton born hospitality company with a mission to create extraordinary memories. our venues include Carmens Event Centre, The C Hotel by Carmens, The Lakeview, fig&lemon, The Arlington Hotel and River's Edge, The Good Earth Winery and the Hamilton Convention Centre. Together we are shaping the future of Southern Ontario's event and culinary scene - one unforgettable experience at a time.

Are you Ready to Take the Lead?

If you’re a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and let's delivery something extraordinary - together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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