Role overview

Dispatcher

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

Growth Opportunities: We believe in developing our people and offering them the chance to advance.
Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
Commitment to Safety: Your well-being is a top priority, every day.
Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
Employee Assistance Programs and Telemedicine Services
Retirement saving plans
Employee referral bonuses
Paid training and development
Paid time off (vacation, sick time and company-paid holidays)
Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders.

We’re looking for self-sufficient, motivated Dispatcher for our London location at 1505 Sise Road who want to help us expand our fast-growing business.

Responsibilities

Utilize Samsara (dispatching software) to manage inbound/outbound freight
Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
Dispatch Drivers live with frequent communication via text and phone throughout day
Be the front-line contact for drivers regarding scheduling and work availability
Communicate with drivers to ensure that appointment delivery times are met
Booking, planning and tracking the movement of customer freight
Managing customer enquiries directly and/or with CSR’s/ISR’s to provide answers and support
Managing phone calls, emails and in person communication
Investigate customer complaints and accidents regarding services and policies
Take customer orders for services and update accounts

Requirements

Attention to detail, must have the ability to follow up on multiple tasks
Excellent communication, organization and interpersonal skills
Minimum 2 years of applicable work experience in fleet coordination
Accountable, proactive and a problem-solver
Organized, detail-oriented – excellent follow-up skills are essential
Proficiency in Microsoft Office suite and ERP an asset
Must be able to work flexible hours from Monday to Friday, overtime may be required
3 years experience working in a construction or building materials environment preferred
Excellent verbal and written communication skills