Role overview

Toromont Cat is looking for a Crushing Parts Specialist to join our team! As a primary point of contact, our Crushing Parts Specialist plays a key role in understanding and providing proactive and valued parts solutions to ensure a superior customer experience.

***This position can be carried out from several locations.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,782.50

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Crushing Parts Specialist, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Manage Crushing parts inquiries and correspondence effectively over the phone through our 1-800 phone line and by email in a timely and courteous manner
Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers
Provide on call service as required, at times on weekends and evenings

Must-haves for this role:

3+ years proven experience working in a parts operation
Safety conscious and a mindset for continuous improvement
Technical knowledge specific to the heavy equipment/truck parts industry would be an asset
Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs
Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
A positive, self-motivated team player with a sense of urgency and attention to detail
Computer and systems literate with proficiencies in Microsoft Applications
Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial
Willing and able to work flexible hours in support of the business needs

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family.Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.