Service Dispatcher (6-month contract)

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.
Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

The Position:
Neelands is seeking a friendly, professional, and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington, Ontario. Reporting to the Service Operations Manager, this role is responsible for coordinating and dispatching service calls to Service Technicians, providing timely customer updates, supporting shipping and receiving activities, and performing accurate data entry.
This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, delivers outstanding customer service, and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington, Ontario. The salary range for this role is $48,000 - $60,000, commensurate with skills, experience, qualifications, and other market and business considerations.

Responsibilities:

Helping customers with their day-to-day requirements
Answering customer calls for refrigeration or HVAC service
Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
Resolving inquiries and communicating information to Service Technicians
Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
Reconciling work orders to timecards
Checking paperwork to assist in preparing for payroll and Service invoicing
Effective use of GPS software including running reports
Assisting internal departments with inquiries
Assisting technicians with both service IDs and Purchase Orders
Arranging for shipping of equipment and parcels as needed
Receiving packages and mail as needed
Reporting duties related to service operations
Clerical responsibilities as required
Special projects and other duties as required

Qualifications:

A friendly and professional approach to dealing with both customers and technicians
Excellent communication and customer service abilities
A self-starter who is highly effective working independently and within a team
Flexibility, along with the ability to operate well under pressure
Ability to perform in a high pressure, time-sensitive environment
Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
A keen attention to detail
Fully proficient with Microsoft Office Suite
Ability to adapt to and learn software; experience with Great Plains would be considered an asset

What you Bring to the Team:

A friendly and professional approach to dealing with customers
Excellent communication skills and customer service abilities
A self-starter who is highly effective working independently and within a team
Flexibility, along with the ability to operate well under pressure
Ability to perform in a high pressure, time-sensitive environment
Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
A keen attention to detail
A positive, hands-on, “can-do” attitude

Why join Neelands?

Paid Time Off – Vacation & Sick Days
Competitive Salary
Paid weekly
Employee Assistance Program (EAP)
Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.