Role overview

We are looking for a customer service-oriented, collaborative, and passionate Property Manager to oversee a diverse portfolio of mixed-use light industrial and commercial office properties. We will count on you to build and maintain strong relationships with tenants, staff, and contractors while delivering exceptional service and operational excellence across the portfolio. Ensuring that our tenants are 100% satisfied with our services is one of your key priorities, so having strong relationship-building and problem-solving skills is a must. You will also assist with the implementation of new programs and ensure policies and procedures are consistently followed.

RESPONSIBILITIES
People Management

Establish and maintain strong working relationships with tenants, staff, and a variety of contractors
Address tenant issues in a prompt, effective, and cost-efficient manner while maintaining a high standard of rapport and consistent communication
Mentor and develop team members supporting their career growth and succession planning
Consistently and effectively develop and motivate direct reports while being hands-on when needed
Foster a culture of excellence, collaboration and continuous improvement within the property team

Finance + Budgeting

Develop, administer, and submit both operating and capital reports
Prepare and manage a variety of capital and operating budgets
Approve a variety of Purchase Orders and Invoices
Lead the operational and financial performance of a mixed-use portfolio

Administration + Reporting

Complete monthly and quarterly reports on operations, legal matters, environmental issues and RPI (Responsible Property Investing) initiatives
Ensure that that corporate governance, environmental, health & safety policies and procedures are kept compliant
Spearhead lease compliance, including Lease Administration duties governed by the Property Management team
Updating property management policies, procedures and operations in accordance with the Policy and Procedures Manual

Operations

Conduct and document annual building inspections, as well as routine follow up to ensure all items identified are addressed in a timely manner
Ensure tenant and client satisfaction by responding and adapting to issues efficiently and effectively
Assist the implementation of new programs and respond to and be able to clarify inquiries around a variety of policies and procedures
Focus on environmental issues and provide insights and solutions to reduce carbon footprint
Collaborate on Green Team Meetings, Tenant Events, and BOMA initiatives.
Other duties and special projects as assigned

QUALIFICATIONS

2+ years of experience as a commercial assistant property manager
5+ years of experience in commercial property management
Experience creating and managing a variety of operating and capital budgets
Experience having direct reports is an asset
Proven organizational skills that enable effective and efficient delivery while tenant and client needs evolve
Professional, flexible, and collaborative nature
RPA designation preferred (or in progress) + post-secondary education
Proven track record in developing and maintaining exceptional client relationships and the ability to partner with clients to meet their needs
Proficiency in property management systems (ie: Yardi and Construction Manager) is an asset
Professionalism, flexibility and collaborative nature
Ability to multi task and prioritize effectively

The base salary for this position is between $66,000.00 to $110,000.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.