Role overview

General Manager (Flagship / Corporate Training Location)

Our client is a fast-growing multi-unit operator bringing a popular US fast-casual açaí and smoothie bowl brand into Canada for the first time. This flagship, downtown Toronto location doubles as the brand's corporate training center, and they are looking for a General Manager who can run it at a best-in-system level. This is the deeper, hands-on operator hire for their first market, and restaurant operations expertise is the core requirement.

What You'll Do

Own full day-to-day operations of the flagship restaurant, including staffing, scheduling, food cost management, and guest experience
Run the franchisee training program, training incoming franchisees on how to open and operate their own locations
Build and maintain reliable ordering and inventory processes so the restaurant never runs short on core product
Uphold and elevate brand operating standards, bringing full-service hospitality practices into a quick-service environment
Step away from the flagship periodically to support new shop openings as the brand scales across Canada
Partner directly with ownership to protect team culture and guest experience as the business grows

What You Bring

4-5 years of hands-on experience in restaurant/food service operations across full service, fast casual, or QSR
Operational rigor: a track record of tightening scheduling, food cost, and ordering discipline in a live, fast-moving environment
A coachable, low-ego leadership style, with the ability to step into an established, high-performing team and earn trust rather than impose change
Genuine investment in team culture and staff development, ideally with examples of growing people into bigger roles
Comfort holding a full-service level of guest experience inside a fast-casual/QSR format
Strong communication skills and comfort working directly with hands-on ownership

Bonus Points

Experience training or onboarding franchisees or new location teams
Background opening or stabilizing a flagship or corporate training-center location
Experience operating within a fast-growing multi-unit or franchise environment

Logistics

On-site, downtown Toronto, ON; proximity to the restaurant strongly preferred given store hours and commute
44 hours/week net of breaks; schedule set according to business needs
Compensation: $70,000-$80,000 CAD base plus a performance bonus (target ~10%); flexibility above range for an exceptional candidate
In-person interview process