New Accounts Administrator

THE OPPORTUNITYWe have an opportunity for a New Accounts Administrator to join our award-winning firm in the Vancouver office.
WHAT YOU’LL DOThis role reports to the Supervisor, New Accounts and Document Management, and works closely with our Investment Advisors, Assistants and other departments within our Client Services operations. This role requires an on-site requirement of 5 days a week to start in the office.
You will be partnered with the Team Leads and work in a collaborative environment within the New Accounts and Document Management team. You will be responsible for providing exemplary service to clients and advisory groups by ensuring new and existing account information is complete and accurate, in accordance with regulatory compliance. The successful candidate is a critical thinker with exceptional attention to detail, combined with strong communication skills and solid investment industry experience.
RESPONSIBILITIES

Review a high volume of new and existing client account forms and update client account information
Review and reconcile client account fees in accordance with the fee model and structure
Process client account documentation with accuracy and in accordance with regulatory compliance
Provide customer service and administrative support to Investment Advisors and Assistants
Deliver client service excellence by responding to inquiries accurately and in a timely manner
Ensure standard operating procedures are followed and service level agreements are met in a fast-paced, service-driven environment
Maintain up-to-date knowledge of fee structure models
Identify opportunities to streamline processes for operational efficiencies and collaborate with team members to document new and existing processes
Engage in continuous learning and development to build account administration expertise, including but not limited to processing, regulations, and fees
Participate in cross-functional department reporting, audit and review projects

COMPETENCIES

Analysis – Assess quantitative and qualitative data, information, or situations to understand the most important details, identify patterns or meaning, and translate it into useful recommendations, decisions, or actions
Coordination – Prioritize, organize, and manage information, people, assets, resources, messages, tasks and/or activities to achieve a goal within timelines
Customer Service – Determine needs, capture relevant information, apply internal policy or regulation, and escalate and prioritize the requests of customers to answer inquiries, fulfill transactions, or resolve issues
Operational Policy and Procedures – Apply knowledge of the firm’s procedures and processes to execute work to a high standard of consistency, efficiency, compliance, and safety
Project Management – Plan, coordinate, execute, and oversee projects, balancing time, resources, and scope to achieve objectives, support stakeholders, and meet deadlines
Regulatory Knowledge – Understand and apply relevant laws, regulations, and standards to meet legal and ethical requirements and reduce risk for clients and the firm
Systems and Application Proficiency – Use, maintain, manage, or improve specific systems or applications in our role to work effectively and efficiently

KNOWLEDGE AND EXPERIENCE

Minimum of two years of investment industry experience in New Accounts, Client Services, Compliance or similar function
Post-secondary education in Finance, Accounting or Business or a related field is an asset
Proven experience in serving clients in a professional services environment
Exceptional attention to detail and skilled at working efficiently and accurately
Strong organizational skills, with the ability to prioritize important and time-sensitive tasks
Self-motivated with a strong work ethic
Strong interpersonal and relationship-building skills with ability to work independently and collaboratively within a team
Excellent verbal and written communication skills
Experience with Broadridge’s Dataphile, the PureFees platform or a similar bookkeeping system is an asset
Intermediate proficiency in Microsoft 365 (Word, Excel and Outlook)

WHAT WE OFFER
A culture of openness, collaboration and respect is foundational to our firm. We are a diverse, driven group of individuals who genuinely care about one another and values each individual’s contribution.
We offer a competitive and equitable total rewards package, including mentorship programs and meaningful professional development to support your continued growth. The expected salary range for this role is $50,000 – $55,000 per year, plus eligibility for a performance based bonus.
Our team is growing, and we have room for one more qualified individual. If this opportunity aligns with your experience and career goals, we invite you to submit your cover letter and resume by August 5, 2026.
Candidates must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application, with supporting documentation provided prior to a potential offer of employment.
We are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process, please email us at careers@odlumbrown.com.
We appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.