Procurement & Customer Support Specialist

Procurement & Customer Support Specialist

Please note speaking FRENCH fluently is a Requirement. If you do not speak French fluently you will not be considered for this role. Thank you

Location: Mississauga, ON (Hybrid – 1 day/week remote)
Job Type: Full-Time
Overview

Our client is seeking a detail-oriented Procurement & Customer Support Specialist to join its Order Processing team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across procurement, order management, logistics, and customer service. The ideal candidate is highly organized, adaptable, customer-focused, and committed to accuracy.
What You'll Be DoingProcurement

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Manage purchasing activities and coordinate with internal and external suppliers.

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Serve as the primary point of contact for procurement, logistics, and supplier communications.

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Oversee the procurement process from purchase order through delivery.

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Review and approve vendor invoices.

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Resolve supplier issues and escalate concerns when necessary.

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Partner with internal teams to monitor slow-moving and obsolete inventory.

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Coordinate with cross-functional departments to maintain efficient material flow throughout the supply chain.

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Maintain accurate material master data within the ERP system.

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Participate in meetings with global teams to support procurement initiatives and process improvements.

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Help identify and implement continuous improvement opportunities across procurement processes.

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Train new team members and provide updates on procurement procedures and best practices.

Customer Support

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Maintain customer records within ERP and CRM systems.

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Provide outstanding customer support via phone and email.

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Prepare sales and service quotations.

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Manage the full order lifecycle, including order entry, confirmations, shipping, invoicing, returns, and credits.

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Coordinate shipments with warehouse personnel.

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Support the sales and marketing teams to ensure an exceptional customer experience.

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Partner with Finance regarding customer credit and payment inquiries.

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Travel internationally on occasion for training or business meetings, as needed.

What We're Looking For

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5+ years of experience in procurement, order processing, customer support, or supply chain operations.

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Technical aptitude with an engineering or manufacturing-related environment preferred.

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Experience working with ERP systems throughout the full procurement and order management cycle.

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Strong proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.

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Excellent organizational skills with exceptional attention to detail and accuracy.

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Strong verbal and written communication skills.

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Ability to multitask, prioritize, and adapt in a dynamic environment.

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Self-motivated with the ability to work independently and collaboratively.

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Post-secondary diploma or equivalent combination of education and experience.

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Bilingual in English and French is required and you will be tested.

Preferred Qualifications

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Experience within manufacturing, industrial, engineering, or technical industries.

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Stable employment history with demonstrated long-term commitment.

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Positive attitude with a willingness to learn and grow professionally.

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Flexible and adaptable to changing priorities and business processes.

What We Offer

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Competitive salary

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Hybrid work schedule (work from home one day per week)

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RRSP matching program

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Extended health benefits

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Three weeks of vacation

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Ongoing training and professional development

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Opportunity to build a long-term career with a stable and growing international organization

This is an outstanding opportunity for a procurement and customer support professional looking to join a collaborative team where accuracy, continuous improvement, and customer satisfaction are highly valued.

Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.