Role overview

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Our client, a manufacturer is looking for a Billing Coordinator to join their team in Concord, ON.

Job Title: Billing Coordinator

Key Duties/Responsibilities

Coordinate with Service Technicians in Ontario, Western & Atlantic regions to receive, edit, process and bill work orders.

Responsible for all aspects of customer invoicing. The focus will be on service and contract billing but product invoicing may also be assigned.

Verify equipment on work orders in the system (under contract or warranty)

Handling incoming customer inquiries for service & take immediate steps to resolve

Utilizing customer portals to submit & upload service invoices.

Recognize, Document and Alert Service managers of trends in customer calls/issues

Complete open service work order report on a weekly basis to regional service managers

Assist in credit card charges on the Virtual Clover system

Work closely with the A/R team in resolving billing issues and providing the necessary billing back-up materials

Required Skills:

Detail-oriented

Strong communication skills, both written & verbal

Excellence in customer service.

Proficient with Microsoft Word, Outlook, and Excel.

Strong organizational skills, ability to multitask.

Ability to process a high volume of invoices before the month end close

Preferred but not required:

1 year+ experience using an ERP system

1 year+ experience in billing.