Role overview

Location: HYBRID – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Contract: 3-monthswith possibility of extensionLanguage Requirement: EnglishRole Overview

We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities

Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results.
Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments.
Coordinate and manage installation appointments with customers.
Follow up on service orders, stale leads, and customers awaiting installation.
Update CRM and internal systems with call outcomes, appointment status, and customer interactions.
Support the sales team by facilitating the progression of qualified prospects through the sales pipeline.
Respond to customer inquiries regarding installation scheduling and service readiness.
Monitor and report on campaign performance, including call activity, appointments booked, and conversion outcomes.
Collaborate with Marketing, Sales, Customer Service, and Operations teams to ensure successful campaign execution.
Meet established performance targets related to outbound calling, appointment setting, and customer satisfaction.

Qualifications & Skills

Minimum 2 years of experience in a call center or sales environment within IT or Telecom
Experience with ticketing tools and CRM systems
Strong verbal and written communication and presentation skills
Ability to explain technical solutions to non-technical clients
Strong customer handling and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to multitask, prioritize, and manage time in a fast-paced environment
Punctual and able to work HYBRIDto work from home full-time (9 AM – 5 PM) with flexibility to work extra hours

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