Senior Operations & Workforce Supervisor

Requirements:

• Language: English (spoken and written) and French is an asset.
• Education: Diploma or degree in Management, Leader Studies or equivalent.
• Experience: Seven or more years supervisory experience.
• Ability to work under pressure and prioritize tasks effectively.
• Excellent communication, conflict resolution and coaching skills.

Responsibilities:

• Report to the Papermill Superintendent.
• Lead cultural and organizational change initiatives to strengthen communication, accountability and teamwork across all shifts.
• Coach and mentor Production Supervisors to ensure consistent leadership practices and application of policies.
• Drive continuous improvement in workforce engagement, behaviour expectations and teamwork.
• Serve as the primary onsite leader for HR-related matters within the papermill environment.
• Support supervisors in managing attendance, performance, training and adherence to site policies.
• Address employee concerns, mediate workplace issues, and foster a respectful, safe working environment.
• Partner with Human Resources on investigations, documentation, and employee programs.
• Ensure job requirements, responsibilities and expectations are clearly communicated and consistently applied across all shifts.
• Build supervisor capability through coaching, feedback, and developmental planning.
• Standardize shift hand over practices, reporting, and communication flow between shifts.
• Collaborate with operations leadership to ensure the workforce is aligned with production and safety priorities.
• Monitor and support compliance with safety standards, training requirements, and regulatory obligations.
• Identify gaps in skills, staffing, or communication and proactively recommend solutions.
• Other duties as required.