Role overview

We are immediately hiring for Inbound Call Centre Representatives to join our team of incredible people!

Directors' Choiceis accepting applications for Inbound Call Centre Representatives in Dartmouth, servicing a large client base. We are looking for motivated and performance-driven people to fill these unique and important positions!

We provide professional inbound communication services, acting as the frontline for our clients. Our team specializes in high stakes call handling, including greeting callers, documenting essential details, and ensuring critical information reaches the right personnel through precise routing and emergency paging. Given our extensive work with funeral homes, we seek team members who balance technical precision, prioritize accuracy and detail, all while with deep empathy and compassion.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection, and the heart of connection is inclusion. We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

The Essential Duties of our Representatives are:

Obtain customer information by answering telephone calls, interviewing callers and verifying information.
Document all necessary and needed information.
Follow all required processes and procedures.
Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

Demonstrated verbal and written communication skills specifically: spelling, grammar and diction.
Use professional phone voice communicating customer care and concern.
Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
Demonstrated accurate and fast typing skills.
Use PC/computer skills in the Microsoft Windows environment.
Ability to work a flexible schedule including weekends and holidays.
Minimum of a High School Diploma or GED and be 18 years of age.

Compensation: $18.50/hr per hour

Shifts:

Full Time
Training is 3 weeks - Monday-Friday, 11am-7pm AST
You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full Time Employees Include:

RRSP with (company matching)
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply today!

Job Posted by ApplicantPro